Users Guide

Minimum requirements for installing and using
SupportAssist Enterprise
The following sections describe the minimum hardware, software, and networking requirements for installing and using
SupportAssist Enterprise.
Hardware requirements
The hardware requirements for installing and using SupportAssist Enterprise vary depending on:
● The number of devices you want to monitor
● The SupportAssist Enterprise functionality you want to use by either collection of system information only or both monitoring
and collection of system information
You can install SupportAssist Enterprise on a Virtual Machine (VM) or on a x9xx or later generation PowerEdge server.
NOTE: For more information about the hardware requirements for installing and using SupportAssist Enterprise, see the
Dell EMC SupportAssist Enterprise Version 2.0.60 User’s Guide at https://www.dell.com/serviceabilitytools.
The following table provides a summary of the minimum hardware requirements on the server where you want to install
SupportAssist Enterprise:
Table 2. Hardware requirements for installing and using SupportAssist Enterprise
Devices Monitoring Collecting System
Information
Processor Installed
memory
(RAM)
Hard drive
(free space)
1 No Yes 1 core 4 GB 1 GB
20 Yes Yes 2 cores 4 GB 4 GB
Up to 100 Yes Yes 4 cores 8 GB 12 GB
Up to 300 Yes Yes 4 cores 8 GB 32 GB
Up to 1000 Yes Yes 8 cores 8 GB 60 GB
Up to 4000 Yes Yes 8 cores 16 GB 90 GB
NOTE: You can extend the monitoring and collection capabilities of SupportAssist Enterprise for up to 18,000 devices by
setting up multiple remote collectors.
For monitoring more than 100 devices in your environment, it is recommended that you install SupportAssist Enterprise on
server that meets the specified hardware requirements. Periodic collections from more than 100 devices may result in a high
processor or memory utilization on the monitoring server. This high resource utilization may affect other applications that are
running on the monitoring server, if the resources are shared with other applications.
If SupportAssist Enterprise is installed in a virtual environment, hardware resources of the system such as processor, memory,
and I/O are shared among the virtual machines. More hardware resources may be used by the virtual machine where
SupportAssist Enterprise is installed. For optimal performance, ensure that you allocate dedicated processor and memory to the
VM as specified in the hardware requirements for SupportAssist Enterprise.
To change the amount of processor resources allocated to a VM by using the shares, reservations, and limits settings, see the
following:
● For ESX, see the "Allocate CPU Resources" section in the VMware vSphere documentation at docs.vmware.com.
● For Hyper-V, see the "Hyper-V CPU Scheduling" blog post at msdn.microsoft.com.
● For other virtual environments, see the respective documentation.
The following table provides a summary of the minimum hardware requirements on the server running SupportAssist Enterprise
for performing multiple device collections:
Table 3. Hardware requirements for performing multiple device collections
Devices Processor Installed memory (RAM) Hard drive (free space)
Up to 30 devices 2 cores 4 GB 8 GB
Getting started with SupportAssist Enterprise 17