Users Guide

SSH service
You can use the following commands to verify the status of the SSH service and to start the service (if required):
● service sshd status — Displays the status of the SSH service.
● service sshd start — Starts the SSH service.
Security
If the Edit Credentials or Start Collection links remain disabled even after selecting a device in the Devices page, ensure
that you are logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
Logs
If you notice that the size of the SupportAssist Enterprise application logs file increases intermittently, then:
1. Stop the SupportAssist Enterprise services.
2. Back up the application.log file.
3. Delete the application.log file.
4. Restart the SupportAssist Enterprise services.
Troubleshooting
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