Users Guide

Table 26. SupportAssist Enterprise functions and user privileges (continued)
SupportAssist Enterprise functions SupportAssistAdmins and users
with elevated or administrative
privileges
SupportAssistUsers and users with
normal privileges
Create, edit, or delete an Account
Credentials
Create, edit, or delete a Credential Profile
Uninstall SupportAssist Enterprise
Granting elevated or administrative privileges to users
About this task
You can grant elevated or administrative privileges to users by adding them to specific user groups on the system where
SupportAssist Enterprise is installed. The user groups to which a user must be added to grant elevated or administrative
privileges vary depending on the operating system where SupportAssist Enterprise is installed.
● If SupportAssist Enterprise is installed on Windows, you can grant elevated or administrative privileges through one of the
following methods:
○ Add the user to the SupportAssistAdmins user group. See Add users to the SupportAssist Enterprise user groups
(Windows).
○ Add the user to the Windows Administrators user group.
● If SupportAssist Enterprise is installed on Linux, you can grant elevated or administrative privileges through one of the
following methods:
○ Add the user to the SupportAssistAdmins user group. See Add users to the SupportAssist Enterprise user groups
(Linux).
○ Add the user to the Linux root group.
Add users to the SupportAssist Enterprise user
groups – Windows
Prerequisites
Ensure that you are logged in to the server where SupportAssist Enterprise is installed with administrator privileges.
Steps
1. Open the command prompt window.
2. To add an existing user account to a SupportAssist Enterprise user group, use the following syntax: net localgroup
SupportAssist_Enterprise_user_group_name user_name.
For example:
● To add an existing user account (for example, User1) to the SupportAssistAdmins user group, type net localgroup
SupportAssistAdmins User1 and press Enter.
● To add an existing user account (for example, User2) to the SupportAssistUsers user group, type net localgroup
SupportAssistUsers User2 and press Enter.
126
SupportAssist Enterprise user groups