Users Guide

SupportAssist Enterprise user groups
SupportAssist Enterprise maintains security and privileges through the following user groups that are created during the
installation of SupportAssist Enterprise:
● SupportAssistAdmins — Users who are members of this group have elevated or administrative privileges required for
performing both basic and advanced functions in SupportAssist Enterprise.
● SupportAssistUsers — Users who are members of this group have normal privileges required for performing only basic
functions in SupportAssist Enterprise.
After the installation of SupportAssist Enterprise, by default, the operating system user groups specified in the following table
are automatically added to the SupportAssist Enterprise user groups.
Table 25. Operating system user groups that are added to the SupportAssist Enterprise user groups
Operating system where
SupportAssist Enterprise is installed
SupportAssistAdmins SupportAssistUsers
Microsoft Windows Local Administrators Users
Windows domain controller Domain Admins Domain Users
Linux root group users group
If you have Administrator privileges (Windows) or root privileges (Linux) on the system, you can add user accounts to the
appropriate SupportAssist Enterprise user groups based on your requirement. Users who are members of the operating system
user groups on the system where SupportAssist Enterprise is installed have the following privileges in SupportAssist Enterprise:
● If SupportAssist Enterprise is installed on Windows:
○ Users who are members of the Administrators user group have elevated or administrative privileges in SupportAssist
Enterprise.
○ Users who are members of the Users user group have normal privileges in SupportAssist Enterprise.
● If SupportAssist Enterprise is installed on Linux:
○ Users who are members of the root group have elevated or administrative privileges in SupportAssist Enterprise.
○ Users who are members of the users group have normal privileges in SupportAssist Enterprise.
Topics:
• SupportAssist Enterprise functions and user privileges
• Granting elevated or administrative privileges to users
• Add users to the SupportAssist Enterprise user groups – Windows
• Add users to the SupportAssist Enterprise user groups – Linux
SupportAssist Enterprise functions and user
privileges
The following table provides a list of functions that can be performed by the SupportAssist Enterprise users depending on their
privileges.
Table 26. SupportAssist Enterprise functions and user privileges
SupportAssist Enterprise functions SupportAssistAdmins and users
with elevated or administrative
privileges
SupportAssistUsers and users with
normal privileges
View cases and check for cases
17
124 SupportAssist Enterprise user groups