Users Guide

Configuration Viewer
The Configuration Viewer enables you to view the system information collected by SupportAssist Enterprise from your
devices. The Configuration Viewer displays information in a tabbed format. The collected system information is displayed in
the Configuration Viewer under various categories and sub categories.
In addition, the Configuration Viewer displays a Summary category. You can select the Summary category to view the
following:
● The system information collection settings in SupportAssist Enterprise at the time of the collection
● Summary of errors that were detected in the collected system information
● Brief information about the device
The Configuration Viewer comprises of the following:
● Top pane — Displays the various categories and sub categories of collection data in a menu format. You can move the
mouse pointer over the menu to see subcategories. You can click Expand All or Collapse All to quickly expand or collapse
all categories. In addition, the top pane also displays the Contacts tab and the Section Status tab.
○ Contacts — Displays case details, customer information that you have provided while registering SupportAssist
Enterprise, collections details, and the application information. The Contacts tab is the default tab.
○ Section Status — Displays an overview of the section-level information of a collection. This tab displays the status and
description of each section of the collection. The number of items that are displayed in Section Status is dependent on
the configuration of the device. The Section Status section also displays the count and status of the collection. The
available statuses are:
￭ Success
￭ Failed
￭ Warning
● Bottom pane — Displays the collection details. The bottom pane also displays the information available for the category or
subcategory that is selected in the top pane. To view more details of the collection, click one of the subcategories. When
you click a category, the category is expanded, enabling you to view its sub categories. The bottom pane also includes a
navigation trail, which you can click to navigate backwards on the current trail.
Depending on the device types from which the collection was performed, the multiple device configuration viewer may display
the following tabs:
● Server — If the collection includes the system information from a server
● Storage — If the collection includes the system information from a storage device
● Networking — If the collection includes the system information from a network device
● Chassis — If the collection includes the system information from a chassis
● Software — If the collection includes the system information from a software
● Virtual Machine — If the collection includes the system information from a virtual machine
NOTE:
If you have disabled the collection of identity information from devices, the identity information such as hostname,
IP address, and so on, are replaced by tokenized values in the collected system information. The tokenized values are
represented as TOKENn—for example, TOKEN0, TOKEN1, or TOKEN2.
NOTE: For a list of items that may be reported in collections from a server, see Items reported in periodic collections from
servers on page 114.
NOTE: The Configuration Viewer does not support viewing the system information collected from storage devices with
Fluid File System (FluidFS).
Log types
You can use the configuration viewer to access two types of logs from the system information that is collected by SupportAssist
Enterprise:
Log types
Description
Structured logs Contain application logs, Embedded Server Management (ESM) logs, smart logs, and event logs. When
you click the Structured Logs category, the configuration viewer displays the list of available structured
Viewing collections 113