Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.60 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service Tag of a chassis is displayed instead of the Service Tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- SupportAssist recommendations are not generated
- Incorrect device information is displayed
- Collections are automatically initiated
- Incomplete collections performed on ME4 devices
- Translated column titles are not displayed properly
- Limitations
- Installation and uninstallation
- SupportAssist Enterprise resources
- Contacting Dell EMC
Compatibility
The following table lists the devices that you can manage using SupportAssist Enterprise. For the complete list of supported
device types and device models, see the SupportAssist Enterprise Version 2.0.60 Support Matrix at https://www.dell.com/
serviceabilitytools.
Table 1. Device types and applicable devices
Device Type Devices that you can add
Chassis
● PowerEdge M1000e
● PowerEdge VRTX
● PowerEdge FX2/FX2s
● PowerEdge MX7000
Fluid File System (FluidFS)
● Storage PS Series with FluidFS
● Storage MD Series with FluidFS
● Storage SC Series with FluidFS
iDRAC yx2x and later series of PowerEdge servers
NOTE: To add an iDRAC, you must provide the iDRAC IP
address of the server.
Networking
● PowerConnect
● Force10
● Dell Networking
● Networking X-Series switches
● Networking Wireless Controllers Mobility Series
● Other supported Networking devices (Brocade and Cisco)
Peer Storage (PS) / EqualLogic Storage PS Series arrays
PowerVault
● Storage MD Series arrays
● Storage ME4 Series arrays
Server / Hypervisor x9xx or later series of PowerEdge servers running:
● Windows
● Linux
● VMware ESX or ESXi
● Citrix XenServer
● Oracle Virtual Machine
● Microsoft Hyper-V
NOTE: To add a server or hypervisor, you must provide
the operating system IP address of the server.
NOTE: If SupportAssist Enterprise is installed on a Linux
operating system, adding servers running Windows is not
supported.
Software
● HIT Kit / VSM for VMware
● SAN HQ
● vCenter
● SCVMM
2
6 Compatibility