Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.60 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service Tag of a chassis is displayed instead of the Service Tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- SupportAssist recommendations are not generated
- Incorrect device information is displayed
- Collections are automatically initiated
- Incomplete collections performed on ME4 devices
- Translated column titles are not displayed properly
- Limitations
- Installation and uninstallation
- SupportAssist Enterprise resources
- Contacting Dell EMC
SupportAssist Enterprise resources
This section provides information about the documentation resources and other useful links that provide more information about
SupportAssist Enterprise.
Table 2. SupportAssist Enterprise resources
For more information about See Available at
Minimum requirements, deployment
methods, and product features
SupportAssist Enterprise Version 2.0.60
User's Guide
SupportAssist Enterprise Version 2.0
manuals
List of supported devices, protocols,
firmware versions, and operating
systems
SupportAssist Enterprise Version 2.0.60
Support Matrix
List of attributes that are reported in the
system information that is collected by
SupportAssist Enterprise from different
device types
SupportAssist Enterprise Version 2.0.60
Reportable Items
New features, enhancements, known
issues, and limitations in the release
SupportAssist Enterprise Version 2.0.60
Release Notes
Alert processing and automatic support
case creation capabilities
SupportAssist Enterprise: Alert Policy
Integrating data center tools and
applications with SupportAssist
Enterprise using Representational State
Transfer (REST) APIs
REST API Guide—SupportAssist
Enterprise
Procedural or reference information to
help with using the application
Online Help SupportAssist Enterprise user interface
and click the help icon.
Video tutorials to learn about the
features of SupportAssist Enterprise
SupportAssist Enterprise 2.x playlist YouTube
Peer-to-peer questions on SupportAssist
Enterprise
Community Forum SupportAssist Enterprise community
SupportAssist Enterprise product
offerings
Home page SupportAssist Enterprise home page
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22 SupportAssist Enterprise resources