Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.60 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service Tag of a chassis is displayed instead of the Service Tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- SupportAssist recommendations are not generated
- Incorrect device information is displayed
- Collections are automatically initiated
- Incomplete collections performed on ME4 devices
- Translated column titles are not displayed properly
- Limitations
- Installation and uninstallation
- SupportAssist Enterprise resources
- Contacting Dell EMC
Workaround None
Tracking
Numbers
SAENTK-1497, SAENTK-1487, SAENTK-1502, SAENTK-1488, SAENTK-1496, SAENTK-1495,
SAENTK-1494, SAENTK-1493, SAENTK-1492, and SAENTK-1489
Tech Support Report logs are not collected
Description If you have an iDRAC9 device installed with firmware version 4.x and an active iDRAC Datacenter license,
the Tech Support Report logs are not collected.
Workaround None
Tracking Number SAENTK-1756
SupportAssist recommendations are not generated
Description In collections that are performed on an iDRAC9 device with firmware version 4.x or later, the Software
Version in the Component Details section is displayed as Not Available. Therefore, SupportAssist
recommendations are not generated for the device.
Workaround None
Tracking Number SAENTK-1794
Incorrect device information is displayed
Description
If you retrieved devices through an OpenManage Enterprise adapter and also managed by the
OpenManage Enterprise SupportAssist plugin, SupportAssist Enterprise displays incorrect information
about the number of devices that are managed by the plugin.
Workaround None
Tracking Number SAENTK-2064
Collections are automatically initiated
Description
If you performed a multiple device collection from devices that are inventoried through a remote collector
in SupportAssist Enterprise Version 2.0.50, the collection is automatically initiated after you upgrade to
SupportAssist Enterprise Version 2.0.60.
Workaround None
Tracking Number SAENTK-2037
Incomplete collections performed on ME4 devices
Description
On ME4 devices that are installed with firmware version GT280 or later, SupportAssist Enterprise is
unable to collect Support Data due to SFTP connectivity issues.
Workaround None
Tracking Number SAENTK-1939
18 Known issues — To be fixed in future releases