Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.60 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service Tag of a chassis is displayed instead of the Service Tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- SupportAssist recommendations are not generated
- Incorrect device information is displayed
- Collections are automatically initiated
- Incomplete collections performed on ME4 devices
- Translated column titles are not displayed properly
- Limitations
- Installation and uninstallation
- SupportAssist Enterprise resources
- Contacting Dell EMC
Workaround Ensure that the xserver-xorg-core package is installed on the server.
Tracking Number SAE-6756
SATA Controller information is not available
Description SATA Controller information is not available on collections from servers where SATA hard-drives are
directly connected to the SATA controller.
Workaround None
Tracking Number SAE-7732
Uninstallation of SupportAssist Enterprise does not
uninstall the OpenManage Enterprise adapter
automatically
Description Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter
automatically.
Workaround Uninstall the OpenManage Enterprise adapter manually.
Number of Active sessions is displayed as 'Not
available' in iDRAC collections
Description
Number of Active sessions is displayed as 'Not available' in iDRAC in-band and out-of-band collections
that are performed from SupportAssist Enterprise.
Workaround Perform a SupportAssist TSR collection to view the missing information.
Tracking Number SAE-10914
Incorrect Physical Disk name is displayed in Physical
Device ID
Description
Collections that are performed from managed nodes that are configured with PCIe-SSD controllers and
with OMSA 9.1, display Physical Disk name with three digits in Physical Device ID instead of two digits.
Workaround None
Tracking Number SAE-11280
Periodic inventory validation does not start on the
same day
Description
After upgrading SupportAssist Enterprise, periodic inventory validation runs automatically within the next
hour. If you restart SupportAssist Enterprise service or the system restarts within 1 hour of the upgrade,
the periodic inventory validation starts only on the next scheduled date.
Known issues — To be fixed in future releases 13