Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.60 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service Tag of a chassis is displayed instead of the Service Tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- SupportAssist recommendations are not generated
- Incorrect device information is displayed
- Collections are automatically initiated
- Incomplete collections performed on ME4 devices
- Translated column titles are not displayed properly
- Limitations
- Installation and uninstallation
- SupportAssist Enterprise resources
- Contacting Dell EMC
Collections from PowerVault MD Series storage
arrays may display incorrect values
Description Collections from PowerVault MD Series storage arrays may display incorrect values for the number of
controllers and controller attributes.
Workaround None.
Tracking number SCT-10425
No action occurs when you click the Install/Upgrade
OMSA option
Description When OMSA is already installed in a managed node and when it is discovered from SupportAssist
Enterprise with the OMSA install/upgrade option enabled, a prompt may be displayed stating, SNMP
cannot be configured. After discovery, when you try to configure SNMP using More Tasks, the option
to configure SNMP is disabled, but the Install/Upgrade OMSA option remains enabled. When you click
Install/Upgrade OMSA, no action occurs.
Workaround Manually remove the device and then try adding the same device again.
Tool tips are not displayed
Description
Tool tips are not displayed for the List view and Association view icons in Mozilla Firefox web browser.
Workaround Open the about:config page. Ensure that browser.chrome.toolbar_tips is set to true.
Tracking number SAE-9997
SupportAssist Enterprise is unable to connect to the
remote system
Description
While editing the details of a Remote Collector:
● If SupportAssist Enterprise is unable to connect to the remote system using the entered credentials:
○ The existing credentials are retained.
○ The Remote Collector and the Upload Connectivity on the Remote Collectors page retain the
status that was displayed prior to editing the credentials.
● If the remote system is unable to connect to the proxy server using the entered proxy server
credentials:
○ The entered proxy server credentials are saved in SupportAssist Enterprise, but the existing proxy
server credentials are retained in the Remote Collector.
○ The Remote Collector displays a proxy validation failed status, but the Upload connectivity retains
the status that was displayed prior to editing the proxy server credentials.
Workaround None.
Tracking Number SAE-9968
Known issues — To be fixed in future releases 11