Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.60 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service Tag of a chassis is displayed instead of the Service Tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- SupportAssist recommendations are not generated
- Incorrect device information is displayed
- Collections are automatically initiated
- Incomplete collections performed on ME4 devices
- Translated column titles are not displayed properly
- Limitations
- Installation and uninstallation
- SupportAssist Enterprise resources
- Contacting Dell EMC
• Translated column titles are not displayed properly
SupportAssist Enterprise services do not start
automatically
Description When SupportAssist Enterprise is installed on a virtual machine of an ESXi host, the SupportAssist
Enterprise services do not start automatically in the following scenario:
● The ESXi host is forced to shut down
● Time synchronization between the virtual machine and the ESXi host is not configured.
Workaround Perform one of the following steps:
● Repair the SupportAssist Enterprise installation through the Control Panel > Add or Remove
Programs option.
● Configure time synchronization between the virtual machine and ESXi host.
Tracking number SAE-6153
The snmptrapd service may not start automatically
Description If the server is restarted after installing SupportAssist Enterprise on a Linux operating system, the
snmptrapd service may not start automatically.
Workaround Manually start the snmptrapd service.
Tracking number SAE-6089
The Remote Collector or adapter displays a validation
in progress status
Description
If the Dell EMC SupportAssist Enterprise DB service is restarted while setting up a Remote Collector
or adapter, the Remote Collector or adapter continues to display a Validation in progress status
Workaround Restart the Dell EMC SupportAssist Enterprise DB service.
Tracking number SAE-6121
iSCSI and non-iSCSI adapter attributes may not be
available
Description
On servers running Linux operating system, iSCSI and non-iSCSI adapter attributes may not be available
in Deployment or System Maintenance collection types when the server is added with a non-root
credentials.
Workaround Update the device credentials with a root user account and regenerate the collection again.
Tracking number SCT-16007
10 Known issues — To be fixed in future releases