SupportAssist Enterprise Version 2.0.60 Release Notes October 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Release summary..........................................................................................................5 Version................................................................................................................................................................................... 5 Release date........................................................................................................................................................................
Unable to filter group name.............................................................................................................................................16 Collection report does not display all attributes......................................................................................................... 16 Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system...........................................17 Unable to receive alerts from SupportAssist Enterprise.....
1 Release summary This release adds support for the latest versions of OpenManage Enterprise and OpenManage Server Administrator. In addition, this release adds support to new versions of Linux and ESXi operating systems, firmware versions, and a network switch. Topics: • • • Version Release date Priority and recommendations Version 2.0.60 Release date October 2020 Priority and recommendations RECOMMENDED: Dell EMC recommends applying this update during your next scheduled update cycle.
2 Compatibility The following table lists the devices that you can manage using SupportAssist Enterprise. For the complete list of supported device types and device models, see the SupportAssist Enterprise Version 2.0.60 Support Matrix at https://www.dell.com/ serviceabilitytools. Table 1.
Table 1. Device types and applicable devices (continued) Device Type Devices that you can add NOTE: If SupportAssist Enterprise is installed on a Linux operating system, adding SCVMM and SAN HQ are not supported.
3 New and enhanced features This release adds support for: ● ● ● ● ● 8 OpenManage Enterprise version 3.5 OpenManage Server Administrator version 9.
4 Known issues — To be fixed in future releases Topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • SupportAssist Enterprise services do not start automatically The snmptrapd service may not start automatically The Remote Collector or adapter displays a validation in progress status iSCSI and non-iSCSI adapter attributes may not be available Collections from PowerVault MD Series storage arrays may display incorrect values No action occurs when you click the Insta
• Translated column titles are not displayed properly SupportAssist Enterprise services do not start automatically Description When SupportAssist Enterprise is installed on a virtual machine of an ESXi host, the SupportAssist Enterprise services do not start automatically in the following scenario: ● The ESXi host is forced to shut down ● Time synchronization between the virtual machine and the ESXi host is not configured.
Collections from PowerVault MD Series storage arrays may display incorrect values Description Collections from PowerVault MD Series storage arrays may display incorrect values for the number of controllers and controller attributes. Workaround None.
Refreshing the Devices or Cases page opens the first page Description Refreshing the Devices or Cases page after navigating across pages, opens the first page. Workaround None. Tracking Number SAE-9931 Collections from networking devices do not contain the IP address of the networking device Description Collections from networking devices do not contain the IP address of the networking device. Workaround Ensure that the out-of-band IP address is set on the networking device.
Workaround Ensure that the xserver-xorg-core package is installed on the server. Tracking Number SAE-6756 SATA Controller information is not available Description SATA Controller information is not available on collections from servers where SATA hard-drives are directly connected to the SATA controller.
Workaround To run periodic inventory validation on the same day, go to the Preferences page and set the periodic inventory validation date to the current date. Tracking Number SAE-14658 System information does not include controller TTY logs Description System information collected from servers running OMSA does not include controller TTY logs for the HBA controller.
System Center Operations Manager adapter displays a disconnected status Description If the user account credentials are reset on the domain controller, the System Center Operations Manager adapter displays a disconnected status with an unknown error. Workaround Log in to SupportAssist Enterprise and provide valid System Center Operations Manager adapter credentials.
Workaround None Tracking Number SAE-15988 Alerts from OpenManage Enterprise adapter are not processed Description Alerts from OpenManage Enterprise adapter are not processed when Istanbul timezone is configured on OpenManage Enterprise. Workaround None Tracking Number SAE-15904 Incorrect postal code and incorrect state or province value Description If you enter an incorrect postal code and incorrect state or province value, the replacement parts are not dispatched.
Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system Description On Red Hat Enterprise Linux 8.0 operating systems, install/upgrade of OMSA fails because the libcrypto.so package is not available. Workaround Install the libcrypto.so package and retry the operation. Tracking Number SAENTK-973 Unable to receive alerts from SupportAssist Enterprise Description Unable to receive alerts from SupportAssist Enterprise that is installed on a system running Linux operating system.
Workaround None Tracking Numbers SAENTK-1497, SAENTK-1487, SAENTK-1502, SAENTK-1488, SAENTK-1496, SAENTK-1495, SAENTK-1494, SAENTK-1493, SAENTK-1492, and SAENTK-1489 Tech Support Report logs are not collected Description If you have an iDRAC9 device installed with firmware version 4.x and an active iDRAC Datacenter license, the Tech Support Report logs are not collected.
Translated column titles are not displayed properly Description Certain column titles on the SupportAssist Enterprise user interface are truncated in some languages, and the complete text is not displayed when you hover over the title.
5 Limitations ● The Component Details section is not displayed in the collections that are performed on servers running ESXi operating system and inventoried in SupportAssist Enterprise through the ESXi operating system IP Address. ● SupportAssist Enterprise does not perform analytics collections on devices that have a remote collector that is assigned as their collection host.
6 Installation and uninstallation You can install SupportAssist Enterprise by using either the SupportAssist Enterprise installer package or the OpenManage Essentials installer package. For information about installing and uninstalling SupportAssist Enterprise, see the SupportAssist Enterprise Version 2.0.60 User's Guide available at https://www.dell.com/serviceabilitytools.
7 SupportAssist Enterprise resources This section provides information about the documentation resources and other useful links that provide more information about SupportAssist Enterprise. Table 2. SupportAssist Enterprise resources For more information about See Minimum requirements, deployment methods, and product features SupportAssist Enterprise Version 2.0.60 User's Guide List of supported devices, protocols, firmware versions, and operating systems SupportAssist Enterprise Version 2.0.
8 Contacting Dell EMC About this task NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Dell EMC provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area.
