Users Guide

Managing device credentials
SupportAssist Enterprise requires the device credentials to add devices and to collect system information.
You can enter or assign credentials to a device by using one of the following methods:
● While adding a single device or importing multiple devices
● By using the Edit Device Credentials option
● By assigning a Credential Profile
Topics:
• Editing device credentials
• Account Credentials
• Credential Profiles
Editing device credentials
The Edit Credentials option enables you to update the credentials of a device. If the credentials of a device are changed
because of your company’s security policy or for other reasons, you must ensure that the credentials of the devices are updated
in SupportAssist Enterprise.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 132 and Granting elevated or administrative privileges to users on page 134.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select the device for which you want to edit the credentials.
The Edit Credentials link is enabled.
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