Users Guide

Table 11. Support for setting up a Remote Collector
Operating system where
SupportAssist Enterprise is installed
Support for setting up Remote
Collector on a remote server running
Windows
Support for setting up Remote
Collector on a remote server running
Linux
Windows Yes No
Linux No No
NOTE: For the devices that you can assign to a Remote Collector, see the list of devices in the SupportAssist Enterprise
Version 1.1 Support Matrix at https://www.Dell.com/ServiceabilityTools.
Getting started with inventorying devices managed by
OpenManage Essentials or Microsoft System Center
Operations Manager
To get started with inventorying your devices that are managed by OpenManage Essentials or Operations Manager:
1. Add Account Credentials for your devices. See Adding Account Credentials.
2. Create one or more Credential Profiles depending on the type of devices that you want to add. See Creating Credential
Profile.
3. Set up the adapter in SupportAssist Enterprise. See Setting up OpenManage Essentials adapter or Setting up Microsoft
System Center Operations Manager adapter.
4. If you have more than 3,500 devices, set up a Remote Collector. See Setting up Remote Collector.
Adapters
The adapter is an application that acts as an interface between SupportAssist Enterprise and a systems management console.
Setting up an adapter enables SupportAssist Enterprise to inventory devices and retrieve alerts from devices that are managed
by the systems management console. You can set up one or more of the following adapters depending on the systems
management console that you are using:
● OpenManage Essentials adapter — To inventory devices that are managed by OpenManage Essentials
● System Center Operations Manager adapter — To inventory devices that are managed by Microsoft System Center
Operations Manager
Related references
Extensions on page 189
Setting up OpenManage Essentials adapter
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users on page 134.
● The system where you want to set up the adapter must be running OpenManage Essentials version 2.3.
● You must have administrator privileges on the system running OpenManage Essentials.
● You must have created Account Credentials and a Credential Profile that contains the credentials of the devices that will be
inventoried by the adapter. See Adding Account Credentials on page 89 and Creating Credential Profile on page 92.
About this task
Setting up the OME adapter enables you to inventory devices that are managed by OpenManage Essentials. During the set up,
SupportAssist Enterprise installs the adapter on the system running OpenManage Essentials, and then inventories the devices.
NOTE:
If you have installed SupportAssist Enterprise and OpenManage Essentials on the same server, you must also set up
the adapter on the same server to add devices that are managed by OpenManage Essentials.
Using Extensions 73