Users Guide

Predefined device groups
The predefined device groups available in SupportAssist Enterprise are as follows:
● Default group — Contains devices that you have assigned to the Default group. By default, all devices that are discovered
successfully are assigned to this group, unless you assign the device to any other group.
● Staging group — Contains devices that were only discovered partially while you tried to add them because certain
requirements were not met. Devices in this group will be automatically moved to the Default group when you revalidate
them after the requirement is met. SupportAssist Enterprise capabilities are not available for devices that are present in this
group. Typically, a device is added to the staging group in the following scenarios:
○ For servers, the iDRAC does not have an Enterprise license installed
○ For Compellent devices, SupportAssist is not enabled in the Dell Compellent Enterprise Manager application
○ Certain prerequisites for adding the device are not met
Viewing device groups
You can view the devices groups that you have created in the Device Groups page.
Steps
To view the device groups, point to Devices and click Manage Device Groups.
The Device Groups page is displayed.
Figure 16. Device Groups page
Creating a device group
You can create a device group based on your requirement. For example, you can create device groups based on the device
types.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
Steps
1. Point to Devices and click Manage Device Groups.
The Device Groups page is displayed.
2. Click Create Device Group.
The Create Group window is displayed.
3. Type a unique name and description for the device group and click Save.
The device group that you created is displayed in the Device Groups page.
Device grouping
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