Users Guide

Enabling or disabling the collection of software information and the system log............................................ 114
Enabling or disabling the automatic upload of collections......................................................................................114
Chapter 11: Viewing collections...................................................................................................115
Viewing a collection from the Devices page.............................................................................................................. 115
Viewing a collection from the Collections page........................................................................................................ 116
Refining collections based on a date range................................................................................................................117
Configuration Viewer....................................................................................................................................................... 117
Data views....................................................................................................................................................................118
Log types...................................................................................................................................................................... 119
Items reported in periodic collections from servers.................................................................................................119
Downloading and viewing a multiple device collection............................................................................................ 121
Multiple device configuration viewer.......................................................................................................................... 122
Chapter 12: Using SupportAssist Enterprise to collect and send system information..................123
Setting up SupportAssist Enterprise for collecting and sending system information.....................................123
Starting the collection of system information from a single device....................................................................123
Starting the collection of system information from multiple devices................................................................. 125
Uploading a collection..................................................................................................................................................... 127
Uploading a collection from a disconnected site......................................................................................................127
Chapter 13: Understanding maintenance mode...........................................................................129
Enabling or disabling global-level maintenance mode............................................................................................. 130
Enabling or disabling device-level maintenance mode............................................................................................130
Chapter 14: SupportAssist Enterprise user groups..................................................................... 132
SupportAssist Enterprise functions and user privileges.........................................................................................132
Granting elevated or administrative privileges to users......................................................................................... 134
Adding users to the SupportAssist Enterprise user groups (Windows).............................................................134
Adding users to the SupportAssist Enterprise user groups (Linux).................................................................... 134
Chapter 15: Manually configuring SNMP settings.......................................................................136
Manually configuring the alert destination of a server........................................................................................... 136
Manually configuring the alert destination of a server by using the script file (Windows)..................... 136
Manually configuring the alert destination of a server (Windows)................................................................137
Manually configuring the alert destination of a server by using the script file (Linux)............................ 138
Manually configuring the alert destination of a server (Linux).......................................................................139
Manually configuring the alert destination of iDRAC by using the web interface........................................... 139
Manually configuring the alert destination of a chassis by using the web interface...................................... 140
Manually configuring the alert destination of a networking device.....................................................................140
Chapter 16: Other useful information..........................................................................................141
Monitoring servers for hardware issues......................................................................................................................141
Support for automatically installing or upgrading OMSA.......................................................................................142
Support for automatically configuring SNMP settings...........................................................................................143
Device correlation............................................................................................................................................................143
Detection of hardware issues in attached storage devices...................................................................................143
Support for Dell OEM servers...................................................................................................................................... 144
Installing Net-SNMP (Linux only)................................................................................................................................ 144
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Contents