Users Guide

6. Depending on the device type and your requirement, select or clear the available options, and click Next.
The Device Credentials page is displayed.
7. Enter the credentials of the device and click Next.
The Discovering Device page is displayed until SupportAssist identifies the device.
If the device is discovered successfully, the Device Options page is displayed. Otherwise, an appropriate error message is
displayed.
8. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default
device group, see Predefined device groups.
9. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
10. Click OK to close the Duplicate Device wizard.
Next steps
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Revalidate the device. See Revalidating a device on page 56.
Importing multiple devices
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
You can import multiple devices by using a .csv file that contains details of the devices in a specified format.
NOTE: The maximum number of devices that you can import by using a csv file is 3,500.
NOTE: The Import Multiple Devices option does not support the import of software.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device or Import Multiple Devices wizard is displayed.
3. Click Multiple Devices.
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Adding devices