Users Guide

Adding a device by duplication
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● The required network ports must be open on the device. For the network port requirements on the remote device, see
Network requirements.
About this task
You can use the Duplicate feature to quickly add a device that is of the same type as a device that you have already added. For
example, if you have already added a remote server, you select that server and click Duplicate to start adding another remote
server.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select a device which is of the same type as the device that you want to add.
Figure 5. Duplicate option
The device overview pane is displayed.
3. Click Duplicate.
The Duplicate Device wizard is displayed.
4. Type the IP address or host name of the device in the appropriate field.
NOTE:
Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the
IP address of the device.
5. If desired, type a name for the device in the appropriate field.
The name you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address
or host name that you have entered is used to represent the device.
Adding devices
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