Users Guide

Editing adapter............................................................................................................................................................. 78
Deleting adapter...........................................................................................................................................................79
Remote Collectors.............................................................................................................................................................79
Minimum requirements for setting up a Remote Collector...............................................................................80
Setting up Remote Collector.................................................................................................................................... 82
Viewing collections for devices associated with a Remote Collector.............................................................84
Viewing the Remote Collector overview pane..................................................................................................... 84
Viewing devices associated with a Remote Collector........................................................................................ 85
Editing Remote Collector.......................................................................................................................................... 85
Deleting Remote Collector........................................................................................................................................ 86
Chapter 7: Managing device credentials...................................................................................... 87
Editing device credentials................................................................................................................................................87
Account Credentials......................................................................................................................................................... 88
Adding Account Credentials..................................................................................................................................... 89
Editing Account Credentials..................................................................................................................................... 90
Deleting Account Credentials ...................................................................................................................................91
Credential Profiles.............................................................................................................................................................92
Creating Credential Profile .......................................................................................................................................92
Assigning Credential Profile...................................................................................................................................... 93
Editing Credential Profile...........................................................................................................................................94
Deleting Credential Profile ....................................................................................................................................... 95
Chapter 8: Maintaining SupportAssist Enterprise capability........................................................ 96
Enabling or disabling monitoring of a device.............................................................................................................. 96
Installing or upgrading OMSA by using SupportAssist Enterprise.........................................................................97
Configuring SNMP settings by using SupportAssist Enterprise............................................................................99
Viewing and updating the contact information........................................................................................................ 100
Configuring proxy server settings............................................................................................................................... 100
Connectivity test.............................................................................................................................................................. 101
Viewing the connectivity status.............................................................................................................................102
Performing the connectivity test...........................................................................................................................102
Testing the case creation capability........................................................................................................................... 103
Clearing the System Event Log (SEL)....................................................................................................................... 103
Automatic update............................................................................................................................................................ 104
Enabling or disabling automatic updates..............................................................................................................105
Deleting a device............................................................................................................................................................. 105
Opting in or opting out from ProSupport Plus recommendation report emails................................................106
Chapter 9: Configuring email notifications.................................................................................108
Configuring email notification settings.......................................................................................................................108
Configuring SMTP server settings..............................................................................................................................109
Types of email notifications.......................................................................................................................................... 109
Chapter 10: Configuring collection settings................................................................................ 111
Prerequisites for collecting system information........................................................................................................ 111
Enabling or disabling the automatic collection of system information on case creation................................ 112
Enabling or disabling the periodic collection of system information from all devices......................................112
Enabling or disabling the collection of identity information................................................................................... 113
Contents
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