Users Guide

Adding a chassis...........................................................................................................................................................42
Adding a Networking device..................................................................................................................................... 44
Adding a PowerVault MD Series storage array....................................................................................................45
Adding an EqualLogic PS Series storage solution .............................................................................................. 46
Adding a Compellent SC Series storage solution.................................................................................................47
Adding a Fluid File System (FluidFS) NAS device............................................................................................... 48
Adding a software....................................................................................................................................................... 49
Adding a solution......................................................................................................................................................... 50
Adding a device by duplication..................................................................................................................................51
Importing multiple devices.............................................................................................................................................. 52
Exporting details of devices that were not imported............................................................................................... 56
Revalidating a device........................................................................................................................................................56
Chapter 4: Viewing cases and devices......................................................................................... 58
Viewing all support cases................................................................................................................................................ 58
Viewing support cases for a specific device.............................................................................................................. 59
Case management options..............................................................................................................................................60
Requesting to suspend case activities for 24 hours............................................................................................61
Requesting to resume support activities................................................................................................................61
Requesting to close a support case........................................................................................................................62
Viewing the device inventory......................................................................................................................................... 63
Viewing the device overview pane................................................................................................................................63
Refining the displayed data.............................................................................................................................................64
Filtering the displayed data............................................................................................................................................. 64
Clearing the data filter..................................................................................................................................................... 65
Sorting the displayed data.............................................................................................................................................. 65
Chapter 5: Device grouping......................................................................................................... 66
Predefined device groups................................................................................................................................................67
Viewing device groups..................................................................................................................................................... 67
Creating a device group...................................................................................................................................................67
Managing devices in a device group.............................................................................................................................68
Managing the credentials of a device group.............................................................................................................. 69
Viewing and updating the contact information of a device group........................................................................ 69
Editing device group details............................................................................................................................................70
Deleting a device group................................................................................................................................................... 70
Chapter 6: Using Extensions ....................................................................................................... 72
Types of extensions.......................................................................................................................................................... 72
Support for setting up adapter or Remote Collector .............................................................................................. 72
Getting started with inventorying devices managed by OpenManage Essentials or Microsoft System
Center Operations Manager....................................................................................................................................... 73
Adapters...............................................................................................................................................................................73
Setting up OpenManage Essentials adapter......................................................................................................... 73
Setting up the Microsoft System Center Operations Manager adapter........................................................75
Management Packs for inventorying devices managed by Operations Manager........................................ 77
Viewing adapter overview pane .............................................................................................................................. 77
Viewing devices inventoried by the adapter......................................................................................................... 78
Synchronizing adapter ...............................................................................................................................................78
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Contents