Users Guide

Next steps
● To allow SupportAssist Enterprise to automatically create a support case when a hardware issue occurs on the local system:
1. Install or upgrade Dell OpenManage Server Administrator (OMSA) on the local system. See Installing or upgrading OMSA
by using SupportAssist Enterprise.
2. Configure the SNMP settings of the local system. See Configuring SNMP settings by using SupportAssist Enterprise.
3. Enable SupportAssist Enterprise to monitor hardware issues that may occur on the local system. See Enabling or disabling
monitoring of a device.
● If you have installed SupportAssist Enterprise on a server running a Linux operating system that has Security Enhanced Linux
(SELinux) enabled, set up the server to receive alerts from remote devices. For more information, see Setting up an SELinux
enabled system to receive alerts.
● Add devices in SupportAssist Enterprise. For more information, see Adding devices.
● (Optional) If your company utilizes an SMTP server (email server), configure the SMTP server settings in SupportAssist
Enterprise. This enables SupportAssist Enterprise to utilize the SMTP server to send you device status and connectivity
status email notifications. For more information, see Configuring the SMTP server settings.
● (Optional) Update the contact details of the primary and secondary SupportAssist Enterprise contacts and provide a parts
dispatch address. See Viewing and updating the contact information.
● (Optional) If you want to manage a set of devices as a group, create one or more device groups based on your preference.
See Device grouping.
Setting up an SELinux enabled system to receive
alerts
About this task
Security-Enhanced Linux (SELinux) is a security module that authorizes or prevents operations in Linux operating systems.
When SELinux is enabled on the system running SupportAssist Enterprise, alerts (SNMP traps) from remote devices are not
received by SupportAssist Enterprise. Without receiving alerts, SupportAssist Enterprise will not be able to identify hardware
issues that may occur on remote devices. Therefore, you must perform the following steps on the system running SupportAssist
Enterprise to allow SupportAssist Enterprise to receive alerts from remote devices.
NOTE:
SELinux is enabled by default in Red Hat Enterprise Linux 6 and 7, CentOS 6 and 7, and Oracle Enteprise Linux 6
and 7.
Steps
1. Open the terminal window and create a policy file named supportassistpolicy.te.
2. Open the policy file (supportassistpolicy.te) and type the following:
module supportassistpolicy 1.0;
require {
type websm_port_t;
type snmpd_t;
type root_t;
class tcp_socket name_connect;
class dir { write add_name };
class file { write getattr open create };
}
#============= snmpd_t ==============
allow snmpd_t websm_port_t:tcp_socket name_connect;
allow snmpd_t root_t:dir write;
allow snmpd_t root_t:dir add_name;
allow snmpd_t root_t:file { write create open getattr };
3. Save the policy file.
4. Browse to the folder where you saved the policy file.
5. Type checkmodule -M -m -o supportassistpolicy.mod supportassistpolicy.te and press Enter.
6. Type semodule_package -o supportassistpolicy.pp -m supportassistpolicy.mod and press Enter.
Getting started with SupportAssist Enterprise
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