Users Guide

Table 60. Error code appendix (continued)
Error code Error message Possible resolution
Microsoft System Center Operations Manager
adapter.
SA-20180 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the Microsoft
System Center Operations Manager service is not
running on the remote system.
Ensure that the Microsoft System Center Operations
Manager service is running and then retry the
operation.
SA-20185 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the Microsoft
System Center Operations Manager adapter is
already installed on the remote system.
Ensure that the Microsoft System Center Operations
Manager adapter is not previously installed on the
remote system and then retry the operation.
SA-20190 SupportAssist Enterprise is unable to edit the adapter
adapter_name because a connection could not be
established with the remote system.
Ensure the following and retry the operation :
● Ensure that the credentials are valid.
● Ensure that you have administrator privileges.
SA-20200 SupportAssist Enterprise is unable to edit the adapter
adapter_name because the adapter is uninstalled on
the remote system.
Not applicable.
SA-20205 SupportAssist Enterprise is unable to set up the
adapter adapter_name because of an error during
validation.
Delete the adapter and then try setting up the adapter
again
SA-20210 SupportAssist Enterprise is unable to synchronize
devices through the adapter adapter_name.
Select the adapter and then perform a manual device
synchronization
SA-20215 SupportAssist Enterprise is unable to delete the
adapter adapter_name because the adapter is not
present on the system.
Not applicable.
SA-30005 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector is already added.
You may have already added the Remote Collector by
using another IP address.
SA-30010 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the provided name name is already in use by another
Remote Collector.
Provide any other name and retry.
SA-30015 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the provided IP address range IP address_range
overlaps with the IP address range of another
Remote Collector.
Provide a mutually exclusive IP address range and
retry.
SA-30020 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
another operation is in progress.
Retry the operation after some time.
SA-30025 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the credentials provided for the remote system are
incorrect.
Provide the correct credentials and retry.
SA-30404 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector is either not valid or not
reachable.
Verify the details of the Remote Collector and retry.
SA-30405 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
Start IP Address is greater than the End IP Address.
Provide the correct IP address range and retry.
Error code appendix 217