Users Guide

Table 60. Error code appendix (continued)
Error code Error message Possible resolution
SA-20115 SupportAssist Enterprise is unable to start the
adapter service on the system.
Ensure that the installation of the adapter is
successful and the configuration file has the correct
values.
SA-20120 SupportAssist Enterprise is unable to copy the
configuration file.
Ensure that the configuration file that is generated is
not empty and the system is reachable.
SA-20125 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the OpenManage
Essentials adapter is already installed on the system.
Ensure that the OpenManage Essentials adapter is not
installed on the system and then retry the operation.
SA-20130 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the status of the
required network port could not be verified.
Ensure that the system is running a Windows
operating system and the WMI port (135) is open on
the system.
SA-20135 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the OpenManage
Essentials services are not running on the remote
system.
Ensure that OpenManage Essentials services are
running and retry the operation.
SA-20140 SupportAssist Enterprise is unable to set up the
adapter adapter_name on the system device_name
because of one of the following:
● OpenManage Essentials is not installed on the
system
● The adapter is not compatible with the version of
OpenManage Essentials that are installed on the
system
Ensure that OpenManage Essentials version 2.3 or
later is installed on the system and then retry the
operation.
SA-20145 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the installer for
OpenManage Essentials adapter is not present at the
required location.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-20150 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the operating system
that is installed on the remote system is not of 64-bit
architecture.
Ensure that the remote system is running a 64-bit
Windows Operating System and retry the operation.
SA-20155 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the version of
OpenManage Essentials that are installed on the
system is not compatible with the OpenManage
Essentials adapter.
Ensure that the OpenManage Essentials version 2.3 or
later is installed on the system and then retry the
operation.
SA-20160 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the Microsoft .NET
package is not installed on the system.
Ensure that the Microsoft .NET package is installed on
the remote system and then retry the operation.
SA-20165 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the version of the
Microsoft .NET package installed on the remote
system is not compatible with the OpenManage
Essentials adapter.
Ensure that the Microsoft .NET package version 4.0 or
later is installed on the remote system and then retry
the operation.
SA-20170 SupportAssist Enterprise is unable to set up the
adapter adapter_name because Microsoft System
Center Operations Manager is not installed on the
remote system.
Ensure that the Microsoft System Center Operations
Manager is installed on the remote system and then
retry the operation.
SA-20175 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the version of
Microsoft System Center Operations Manager
installed on the remote system is not compatible with
Ensure that the Microsoft System Center Operations
Manager version 7.0 or later is installed on the remote
system and then retry the operation.
216 Error code appendix