Users Guide

Table 60. Error code appendix (continued)
Error code Error message Possible resolution
SA-0120 SupportAssist Enterprise is unable to add the device
because a required service is disabled on the
device_name.
Ensure that the required service is running on the
device, and then retry adding the device. For
information on the required service, see Other
services on page 165.
SA-0125 SupportAssist Enterprise is unable to add the
device_name because a response was not received
within the predefined time limit.
Try adding the device again. For additional
troubleshooting information, see Unable to add device
on page 151.
SA-0130 SupportAssist Enterprise is unable to add the
device_name because the SSL encryption level of the
device is set to 256 bit or higher.
For troubleshooting steps, see Unable to add device
on page 151.
SA-0135 SupportAssist Enterprise is unable to add the
device_name because the device type that you
selected is incorrect.
Ensure that you select the correct device type and
then try again.
SA-0140 SupportAssist Enterprise is unable to add the
device_name because a connection to the device
was unsuccessful.
Perform the following:
● Ensure that the required ports are open on the
device. For information on the required ports, see
the SupportAssist Enterprise Version 1.1 User's
Guide at https://www.Dell.com/
ServiceabilityTools.
● Ensure that you have selected the correct device
type. Verify if the device is supported by
SupportAssist Enterprise. For the list of supported
device models, see the SupportAssist Enterprise
Version 1.1 Support Matrix at https://
www.Dell.com/ServiceabilityTools.
SA-0145 SupportAssist Enterprise is unable to add the
device_name because the device credentials were
not provided.
Enter the device credentials and then try again.
SA-0150 SupportAssist Enterprise is unable to add the
device_name because the device credentials were
either not provided or incorrectly provided.
1. Enter the device credentials.
2. Ensure that the device credentials are correct.
SA-0155 SupportAssist Enterprise is unable to add the
device_name because it is a Dell Peer Storage or
EqualLogic member IP address.
Try adding the device again with the Dell Peer Storage
or EqualLogic group IP address.
SA-0160 The IP address that you have entered is a Dell Peer
Storage/EqualLogic member IP address.
Ensure that you add the device by using the group IP
address.
SA-1005 SupportAssist Enterprise is unable to edit the
credentials of the device_name because an attempt
to connect to the device is unsuccessful.
Ensure that both the system running SupportAssist
Enterprise and the device are connected to the
network, and then retry the operation.
SA-1010 SupportAssist Enterprise is unable to edit the
credentials of the device_name because of an
unexpected error.
Verify the following and then retry editing the device
credentials:
● Ensure that the required services are running on
the device. For information on the required
services, see the Online Help.
● Ensure that the entered credentials have
administrator or root privileges.
SA-1015 SupportAssist Enterprise is unable to edit the
credentials of the device_name because the user
name or password is incorrect.
Verify the user name and password, ensure that the
user account has administrator/root privileges, and try
again. If the problem persists, contact your network
administrator for assistance.
210 Error code appendix