Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.1 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Installing, Upgrading, or Migrating to SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Operating system considerations for installing SupportAssist Enterprise
- Installing SupportAssist Enterprise by using the SupportAssist Enterprise installer package (Windows)
- Installing SupportAssist Enterprise by using the SupportAssist Enterprise installer package (Linux)
- Installing SupportAssist Enterprise in silent mode (Linux)
- Installing SupportAssist Enterprise by using the OpenManage Essentials installation package
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Networking device
- Adding a PowerVault MD Series storage array
- Adding an EqualLogic PS Series storage solution
- Adding a Compellent SC Series storage solution
- Adding a Fluid File System (FluidFS) NAS device
- Adding a software
- Adding a solution
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with inventorying devices managed by OpenManage Essentials or Microsoft System Center Operations Manager
- Adapters
- Remote Collectors
- Managing device credentials
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus recommendation report emails
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Enabling or disabling the automatic upload of collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Table 60. Error code appendix (continued)
Error code Error message Possible resolution
SA-0040 SupportAssist Enterprise is unable to add the
device_name because the name is already in use by
another device.
Retry adding the device with any other name.
SA-0045 Identification or cancellation for this device is already
in progress.
Not applicable.
SA-0050 SupportAssist Enterprise is unable to add the
device_name because of an unknown error.
Verify if the device is supported by SupportAssist
Enterprise. For the list of supported device models,
see the SupportAssist Enterprise Version 1.1 Support
Matrix at https://www.Dell.com/ServiceabilityTools.
SA-0055 SupportAssist Enterprise is unable to add the
device_name because the device is not supported.
For the list of supported device models, see the
SupportAssist Enterprise Version 1.1 Support Matrix at
https://www.Dell.com/ServiceabilityTools.
SA-0060 SupportAssist Enterprise is unable to add the
device_name because a required file has either been
deleted or moved.
Restart the Dell SupportAssist service on the system
running SupportAssist Enterprise, and then retry
adding the device.
SA-0065 SupportAssist Enterprise is unable to add the
device_name because the entered credentials do not
have superuser privileges.
Enter the credentials that have superuser privileges,
and then retry adding the device.
SA-0070 Installation of Dell OpenManage Server Administrator
(OMSA) is not supported on this device.
Not applicable.
SA-0075 SupportAssist Enterprise has detected that Dell
OpenManage Server Administrator (OMSA) is not
installed on the device. Installing OMSA is required to
generate alerts for hardware events that occur on
the device.
Not applicable.
SA-0080 SupportAssist Enterprise has detected that the Dell
OpenManage Server Administrator (OMSA) services
are not running on the device.
For optimal SupportAssist Enterprise capability, you
must restart the OMSA services.
SA-0085 SupportAssist Enterprise has detected that Dell
OpenManage Server Administrator (OMSA) version
x.x is installed on the device.
For optimal SupportAssist Enterprise capability, Dell
recommends that you upgrade OMSA to version x.x.
SA-0090 SupportAssist Enterprise has detected that Dell
OpenManage Server Administrator (OMSA) version
x.x is installed on the device.
It is recommended that you download and install
OMSA version x.x on the device.
SA-0095 SupportAssist Enterprise is unable to verify the
OMSA version installed on the device.
To resolve the issue, see Unable to verify OMSA
version on page 156.
SA-0100 The recommended version of Dell OpenManage
Server Administrator (OMSA) is already installed on
the device.
Not applicable.
SA-0105 SupportAssist Enterprise monitors the device through
the integrated Dell Remote Access Controller
(iDRAC). Therefore, installation or upgrade of Dell
OpenManage Server Administrator (OMSA) is not
required.
Not applicable.
SA-0110 SupportAssist Enterprise is unable to add the
device_name because it does not have a valid license.
Ensure that the iDRAC has a valid Enterprise or
Express license, and then retry the operation.
SA-0115 SupportAssist Enterprise is unable to add the
device_name because the operating system is not
supported.
Not applicable.
Error code appendix 209