Users Guide

Table 60. Error code appendix (continued)
Error code Error message Possible resolution
5000_13 SNMP settings of the device could not be configured
because the SNMP service has not started.
Manually start the SNMP service on the device, and
then try to configure the SNMP settings through the
Tasks > Configure SNMP option.
5000_14 SNMP settings of the device could not be configured
because the WMI service is disabled.
Manually start the WMI service on the device, and
then try to configure the SNMP settings through the
Tasks > Configure SNMP option on the device
overview pane.
5000_15 SupportAssist Enterprise has configured the SNMP
settings successfully, but the automated test to
verify that the SNMP settings were unsuccessful.
To resolve the issue, verify the network settings and
ensure that the SNMP port (162) is open.
6000_01
6000_11
6000_12
6000_13
6000_14
6000_24
SupportAssist Enterprise is unable to clear System
Event Log from device_name because of a technical
error.
To resolve this issue, contact Technical Support for
assistance.
6000_02 SupportAssist Enterprise is unable to clear System
Event Log from device_name because the device is
not reachable.
Ensure that the device is reachable from the server
running SupportAssist Enterprise and then retry the
operation.
6000_03 SupportAssist Enterprise is unable to clear System
Event Log from device_name because the host name
of the device could not be resolved to an IP address.
If the device is a member of a domain, ensure that the
host name of the device is added in the DNS server,
and then retry the operation.
6000_4
6000_5
SupportAssist Enterprise is unable to clear System
Event Log from device_name because of an internal
error.
To resolve this issue, contact Technical Support for
assistance.
6000_6
6000_8
6000_9
SupportAssist Enterprise is unable to clear System
Event Log from device_name because an attempt to
connect to the device is unsuccessful.
Ensure that WMI service is running on the device and
then retry the operation.
6000_7
6000_15
6000_19
6000_21
6000_23
SupportAssist Enterprise is unable to clear System
Event Log from device_name because the credentials
of the device are either incorrect or do not have the
required privileges.
● Ensure that SupportAssist Enterprise is updated
with the correct user name and password of the
device.
● Ensure that the user account has administrator or
root privileges on the device.
6000_10 SupportAssist Enterprise is unable to clear System
Event Log from device_name because the credentials
of the device do not have the required privileges.
Ensure that the user account has administrator or root
privileges on the device and then retry the operation.
6000_16 SupportAssist Enterprise is unable to clear System
Event Log from device_name because of an unknown
error.
To resolve this issue, contact Technical Support for
assistance.
6000_17 SupportAssist Enterprise is unable to clear System
Event Log from device_name because the device
does not support this operation.
Not applicable.
6000_18
6000_20
6000_22
SupportAssist Enterprise is unable to clear System
Event Log from device_name because an attempt to
connect to the device is unsuccessful.
Ensure that the SSH service is running on the device
and then retry the operation.
SA-0001 SupportAssist Enterprise is unable to import devices
because the device count is more than 300.
Ensure that the device count is below 300 and then
retry the operation.
SA-0002 SupportAssist Enterprise is unable to import devices
because the .csv file is empty.
Ensure that the .csv file is not empty and then retry
the operation.
Error code appendix 207