Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.1 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Installing, Upgrading, or Migrating to SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Operating system considerations for installing SupportAssist Enterprise
- Installing SupportAssist Enterprise by using the SupportAssist Enterprise installer package (Windows)
- Installing SupportAssist Enterprise by using the SupportAssist Enterprise installer package (Linux)
- Installing SupportAssist Enterprise in silent mode (Linux)
- Installing SupportAssist Enterprise by using the OpenManage Essentials installation package
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Networking device
- Adding a PowerVault MD Series storage array
- Adding an EqualLogic PS Series storage solution
- Adding a Compellent SC Series storage solution
- Adding a Fluid File System (FluidFS) NAS device
- Adding a software
- Adding a solution
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with inventorying devices managed by OpenManage Essentials or Microsoft System Center Operations Manager
- Adapters
- Remote Collectors
- Managing device credentials
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus recommendation report emails
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Enabling or disabling the automatic upload of collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Table 60. Error code appendix (continued)
Error code Error message Possible resolution
5000_1 SNMP settings of the device could not be configured
because of an unexpected error.
You must either try to configure the SNMP settings
through the Tasks > Configure SNMP option or
manually configure the SNMP settings. For
instructions to manually configure the SNMP settings,
Manually configuring the alert destination of iDRAC by
using the web interface on page 139.
5000_2 SNMP settings of the device could not be configured
because the integrated Dell Remote Access
Controller (iDRAC) does not have the required license
that is installed.
Ensure that iDRAC has an Enterprise or Express
license installed, and then try to configure the SNMP
settings through the Tasks > Configure SNMP
option.
5000_3 SNMP settings of the device could not be configured
because all configurable fields of the integrated Dell
Remote Access Controller (iDRAC) are occupied.
You must manually configure the SNMP settings of
the device. For instructions to manually configure the
SNMP settings, see Manually configuring the alert
destination of iDRAC by using the web interface on
page 139.
5000_4 SNMP settings of the device could not be configured
because the credentials you have entered do not
have the required privileges.
Ensure that the credentials have either Administrator
or Operator privileges on the integrated Dell Remote
Access Controller (iDRAC), and then try to configure
the SNMP settings through the Tasks > Configure
SNMP option on the device overview pane.
5000_5 SNMP settings of the device could not be configured
because an attempt to connect to the integrated Dell
Remote Access Controller (iDRAC) was unsuccessful.
Ensure that iDRAC is reachable from the system on
which SupportAssist Enterprise is installed, and then
try to configure the SNMP settings through the Tasks
> Configure SNMP option on the device overview
pane.
5000_6 SNMP settings of the device could not be configured
because the credentials you have entered are invalid.
Ensure that the credentials are valid, and then try to
configure the SNMP settings through the Tasks >
Configure SNMP option on the device overview
pane. If the problem persists, contact your system
administrator for assistance.
5000_7
5000_8
SNMP settings of the device could not be configured
because of an unexpected error.
You must manually configure the SNMP settings of
the device. For instructions to manually configure the
SNMP settings, see Manually configuring the alert
destination of iDRAC by using the web interface on
page 139.
5000_9 SNMP settings of the device could not be configured
because the user account does not have the
sufficient privileges on the device.
You must manually configure the SNMP settings of
the device. For instructions to manually configure the
SNMP settings, see Manually configuring the alert
destination of a server (Windows) on page 137 or
Manually configuring the alert destination of a server
(Linux) on page 139.
5000_10 SNMP settings of the device could not be configured
because the hostname/IP address of the system on
which SupportAssist Enterprise is installed was not
provided.
If you ran the script file to configure the SNMP
settings, ensure that you type the IP address of the
system on which SupportAssist Enterprise is installed
as an argument.
5000_11 SNMP settings of the device could not be configured
because the SNMP service is not installed on the
device.
Manually install the SNMP service on the device, and
then try to configure the SNMP settings through the
Tasks > Configure SNMP option on the device
overview pane.
5000_12 SNMP settings of the device could not be configured
because SupportAssist Enterprise does not support
the operating system running on the device.
For information on the operating systems supported
by SupportAssist Enterprise, see the SupportAssist
Enterprise Version 1.1 Support Matrix at https://
www.Dell.com/ServiceabilityTools.
206 Error code appendix