Users Guide

Contact Information
The Contact Information page enables you to view and edit the primary and secondary contact information. The following
table provides information about the items displayed in the Contact Information page.
At the top of the Contact Information page, the navigation trail is displayed.
NOTE: It is mandatory to provide information for all fields, except the alternate phone number.
Table 56. Contact Information
Field Description
Company name The name of your company.
Primary Select this option to view or edit the primary contact
information.
Secondary Select this option to view or edit the secondary contact
information.
First name The first name of the primary or secondary contact.
Last name The last name of the primary or secondary contact.
Phone number The phone number of the primary or secondary contact.
Alternate phone number The alternate phone number of the primary or secondary
contact.
Email address The email address of the primary or secondary contact.
Country View or select the country.
Preferred contact method Select the preferred contact method. The available options
are:
● Phone
● Email
Preferred contact hours The preferred hours when Technical Support can contact
your primary or secondary contact in case of any issues
with the monitored devices.
Time Zone The time zone of the primary or secondary contact.
Part dispatch (Optional)
Address
City / Town
Country / Territory
State / Province / Region
Zip / Postal code
The address where a replacement part must be dispatched.
CNPJ
IE
For Brazil only: The CNPJ and IE number of your company.
Related tasks
Viewing and updating the contact information on page 100
SupportAssist Enterprise user interface
199