Users Guide

Table 55. Preferences (continued)
Field Description
Automatically upload system state information collected
from devices to Dell
Select to automatically upload collections to Dell.
Receive email notification when a new support case is
opened
Select this option to receive an email notification when a new
support case is opened.
Preferred email Language Select the preferred language for email notifications.
Recommendation Report Settings
Automatically receive recommendation reports via email Select this option to automatically receive ProSupport Plus
server recommendation reports through email.
Collection Data Settings
Server / Hypervisor
● Select Software to collect software-related information
from the device.
● Select Logs to collect logs from the device.
NOTE: For information about the logs that are collected
by SupportAssist Enterprise, see the SupportAssist
Enterprise Version 2.0.21 Reportable Items document at
https://www.dell.com/serviceabilitytools.
Storage: Fluid File System (FluidFS) Select Logs to collect logs from the device.
Storage: Peer Storage (PS) / EqualLogic
● Select Diagnostic Data (Diags collection) to collect
diagnostic information from the device.
● Select Inter Array Connectivity Test (Ping Test) to
collect the ping test result from the device.
Storage: PowerVault Select Support Data to collect support data from the device.
Storage: Storage Center (SC) / Compellent Select Logs to collect logs from the device.
Software: HIT Kit/VSM for VMware Select Advanced Logs to collect logs from the device.
Identification Information Settings
Include identification information in data sent to Dell Select this option to allow sending identity information to Dell.
NOTE: If you clear this option, settings for the collection
of logs and diagnostic data under Collection Data
Settings are automatically disabled.
Maintenance Mode
Temporarily suspend case generation activity (e.g., for
purposes of downtime, external troubleshooting, etc.)
Select this option to set all devices to maintenance mode.
While in maintenance mode, no new support cases are
opened.
Related tasks
Enabling or disabling automatic updates on page 105
Configuring email notification settings on page 108
Enabling or disabling the automatic collection of system information on case creation on page 112
Enabling or disabling the periodic collection of system information from all devices on page 112
Enabling or disabling the collection of identity information on page 113
Enabling or disabling global-level maintenance mode on page 130
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SupportAssist Enterprise user interface