Users Guide

Table 37. Manage Contacts (continued)
Field Description
First Name The first name of the primary or secondary contact.
Last Name The last name of the primary or secondary contact.
Phone The phone number of the primary or secondary contact.
Alternate Phone The alternate phone number of the primary or secondary contact.
Email Address The email address of the primary or secondary contact.
Preferred Contact
Method
Allows you to select the preferred contact method. The available options are:
● Phone
● Email
Preferred Contact
Hours
The preferred hours when Technical Support can contact your primary or secondary contact in case
of any issues with the monitored devices.
Time Zone Use to select the time zone of the primary or secondary contact.
Parts Dispatch (Optional)
Address
City/Town
Country
State/Province/
Region
Postal Code
The address to which a replacement part must be dispatched.
Related references
Device Groups page on page 181
Related tasks
Viewing and updating the contact information of a device group on page 69
Edit/Delete Device Group
The Edit/Delete Device Group window allows you to edit the device group details or delete a device group.
The following table provides information about the fields displayed on the Edit/Delete Device Group window.
Table 38. Edit/Delete Device Group
Field Description
Name The name of the device group.
Description The description of the device group.
Update Click to save the edited device group information.
Delete Click to delete the device group.
Cancel Click to discard the changes you have made.
Related references
Device Groups page on page 181
SupportAssist Enterprise user interface
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