Users Guide

Multiple Device Collection window
The Multiple Device Collection window prompts you to provide details about the multiple device collection that you want to
start.
The following table describes the items displayed in the Multiple Device Collection window.
Table 34. Multiple Device Collection window
Field Description
Collection Name (Optional) The name that you want to assign to the collection.
Dell EMC Support Request/case number (Optional) The case identifier that you want to associate with the
collection.
Dell EMC Technician Email (Optional) The email address or name of the Technical Support
contact.
Project ID (Optional) The project identification information.
Upload collection
● Select this option to upload the collection to Dell after
the collection is completed.
● Clear this option to only save the collection on the local
system (server where SupportAssist Enterprise is
installed).
Multiple Device Collection pane
The Multiple Device Collection pane displays the status of the collection from multiple devices. This Multiple Device
Collection pane is displayed in the Devices page while the collection of system information from multiple devices is in progress.
The Multiple Device Collection pane displays the following:
● Progress bar that indicates the collection status
● Collections status message
● Number of completed collections and the total number of collections
● Name assigned to the collection
The Cancel button enables you to cancel the collection at any time.
NOTE:
After the collection of system information is completed, the Multiple Device Collection pane closes automatically,
and the collection details are displayed in the Collections page.
Device Groups page
The Device Groups page allows you to create and manage devices groups.
The Create Device Group option available at the top of the Device Groups page enables you to create a new device group.
At the top of the Device Groups page, the navigation trail is displayed.
The Select group actions list enables you to select an action that you want to perform on the group. The following are the
available actions:
● Manage Devices — To add or remove devices from a device group.
● Manage Contacts — To provide the contact information and parts dispatch information for each device type included in a
device group.
● Edit/Delete Group — To edit the group details or delete a device group.
The following table describes the information displayed in the Device Groups page.
Table 35. Device Groups
Column name Description
Check box Use to select a device group for performing an action.
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