Users Guide

● Dependency devices are added to the staging group — Number of devices that were discovered, but did not meet
certain prerequisites. To add a device in the staging group to the device inventory, revalidate the device after the
prerequisites are met.
NOTE: SupportAssist Enterprise capabilities are not available for devices that are in the Staging group.
● Failed devices — Number of devices could not be discovered.
● Save failed devices list — To export details of the devices that were not discovered. The exported .csv file will contain
the reason and resolution for the import issue.
NOTE: The Save failed devices list option is displayed only if devices could not be discovered.
While importing devices that are members of one or more domains by using a .csv file, if SupportAssist Enterprise detects that
the credentials of two of those devices of a certain domain are incorrect, the import operation is paused for other devices in
that domain. The import operation is paused to prevent automatic lockout of the domain account due to repetitive
authentication failures. For devices of other domains included in the .csv file, the import process continues normally. If the
import process is paused for devices of a certain domain, the Resume option is displayed. You can click Resume to continue
the import process for the other devices in that domain.
You can also use the following options that are available on the Importing Devices page:
● Close — To close the Importing Devices page. You can view progress status in the Devices pane.
● Cancel — To cancel the device import process.
Device Import pane
The Device Import pane displays the status and result of the device import. This pane is displayed in the Devices page when
you import multiple devices by using a .csv file.
The Device Import pane displays the following:
● Date and time when the device import was started
● Progress bar that indicates the status of the device import
● Result of the device import
● Total number of devices that are processed
The result of the device import is displayed in both text and graphical format. The result of the device import is classified as
follows:
● Devices added to the inventory — Number of devices that were discovered successfully and added to the device
inventory.
● Dependency devices are added to the staging group — Number of devices that were discovered, but did not meet
certain prerequisites. To add a device in the staging group to the device inventory, revalidate the device after the
prerequisites are met.
NOTE: SupportAssist Enterprise capabilities are not available for devices that are in the Staging group.
● Failed devices — Number of devices could not be discovered.
● Save failed devices list — To export details of the devices that were not discovered. The exported .csv file will contain
the reason and resolution for the import issue.
NOTE: The Save failed devices list option is displayed only if devices could not be discovered.
While the device import is in progress, you can click Cancel to stop the device import process.
While importing devices that are members of one or more domains by using a .csv file, if SupportAssist Enterprise detects that
the credentials of two of those devices of a certain domain are incorrect, the import operation is paused for other devices in
that domain. The import operation is paused to prevent automatic lockout of the domain account due to repetitive
authentication failures. For devices of other domains included in the .csv file, the import process continues normally. If the
import process is paused for devices of a certain domain, the Resume option is displayed. You can click Resume to continue
the import process for the other devices in that domain.
By default, the Device Import pane is displayed in an expanded format. You can collapse or expand the display of the Device
Import pane by using the following options:
● Hide Details — Collapses the Device Import pane. In the collapsed view, only the progress status of the device import is
displayed.
● Show Details — Expands the Device Import pane.
After the devices are imported, you can click x to close the Device Import pane.
SupportAssist Enterprise user interface
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