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Users Guide

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Table Of Contents
○ TechDirect
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Related tasks
Case management options on page 60
Filtering the displayed data on page 64
Clearing the data filter on page 65
Sorting the displayed data on page 65
Devices page
The Devices page displays the devices that you have added and status of the SupportAssist Enterprise functionality for each
device. In the default view, the Devices page displays all the devices that you have added.
At the top of the Devices page, the navigation trail is displayed.
The following options available at the top of the device list enables you to perform certain tasks:
● Search by — To search by a specific category of displayed data. The available options are:
○ Service Tag
○ Model
○ Name / IP Address
○ Operating System
● Search term — To enter the search keyword.
● Add Device — To add a single device or to import multiple devices.
● Start Collection — To initiate a single device or multiple device collections.
● Edit Credentials — To edit the user name and password required to log in to a device and collect system information.
● Delete — To delete a device from SupportAssist Enterprise.
● Collection Purpose — To select a reason for performing a multiple device collection.
● Assign Profile — To assign credentials for devices.
● Refresh — To refresh the device inventory view.
The following table describes the automatically generated inventory information for your supported Dell devices, as displayed in
the Devices page.
Table 28. Devices page
Column name Description
Check box Use to select a device for viewing the device overview pane, or for performing certain tasks on the
device.
NOTE: The check box is disabled while the following SupportAssist Enterprise initiated tasks are
in progress:
● SNMP configuration
● Installation or upgrade of OMSA
● Clear System Event Log
● Collection of system information immediately after an automatic support case creation and
also during a manually initiated collection
Name/IP Address Displays the following information:
● Device name — Displays the name, host name, or IP address depending on the information you
have provided for the device.
172 SupportAssist Enterprise user interface