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ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x
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Table Of Contents
Verifying the status of SupportAssist Enterprise services (Linux)
To verify the status of the SupportAssist Enterprise services on Linux operating systems:
Steps
1. Open the terminal window on the system where SupportAssist Enterprise is installed.
2. Type service Dell EMC SupportAssist Enterprise status and press Enter.
The status of the Dell EMC SupportAssist Enterprise service is displayed.
3. Type service Dell EMC SupportAssist Enterprise DB status and press Enter.
The status of the Dell EMC SupportAssist Enterprise DB service is displayed.
4. If the services are not running, type service <service name> start and press Enter.
NOTE: If you stop one or both of the SupportAssist Enterprise services, ensure that you restart both the services.
Other services
To add a device and perform other operations on the device, SupportAssist Enterprise requires the following services to be
installed and running on the device:
● WMI service (on devices running a Windows operating system)
● SSH service (on devices running a Linux operating system)
If the services are either not installed or not running, an error message is displayed in SupportAssist Enterprise. The following
sections provide information about verifying the status of the service and restarting the service (if required).
WMI service
To verify the status of the WMI service and to start the service (if required):
1. Click Start > Run. The Run dialog box is displayed.
2. Type services.msc, and then click OK. The Services Microsoft Management Console (MMC) is displayed.
3. In the list of services, verify the status of the Windows Management Instrumentation service. If the service is running,
the status is displayed as Running.
4. If the service does not display a Running status, right-click Windows Management Instrumentation and click Start.
SSH service
You can use the following commands to verify the status of the SSH service and to start the service (if required):
● service sshd status — Displays the status of the SSH service.
● service sshd start — Starts the SSH service.
Security
If the Edit Credentials or Start Collection links remain disabled even after selecting a device in the Devices page, ensure
that you are logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
Troubleshooting
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