Users Guide

Uploading a collection
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
You can use the Upload option available in the Collections page to upload collections to Dell. You may choose to upload a
collection in the following scenarios:
● Collection of system information was successful, but upload of the collection was unsuccessful.
● While starting a multiple device collection, you had chosen not to upload the multiple device collection to Dell. Such
collections display a Never Uploaded status in the Collections page.
● You want to upload a collection to Dell once again.
NOTE: Manual upload is not supported for collections that were performed by a Remote Collector.
Steps
1. Point to Collections and click View Collections.
The Collections page is displayed.
2. Select one or more collections that you want to upload and click Upload.
NOTE: The total file size of the all collections that you have selected must be lesser than 2 GB.
Figure 49. Upload collection option
The Upload Status column displays the status of the upload.
Uploading a collection from a disconnected site
About this task
When internet connectivity is available, SupportAssist Enterprise automatically collects and sends system information from your
devices to Dell. If the server where SupportAssist Enterprise is installed or the server where the Remote Collector is set up does
not have internet connectivity, you can choose to manually upload collections to Dell.
Steps
1. Perform a collection from the device. See Starting the collection of system information from a single device.
2. Access the collection file by using one of the following methods:
Using SupportAssist Enterprise to collect and send system information
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