Users Guide

Figure 46. Collection status
The Name/IP Address column on the Devices page displays a progress bar and a message that indicate the status of the
collection and upload of system information to Dell.
NOTE: If you want to cancel the collection of system information, click the icon that is displayed next to the
progress bar.
NOTE: Until the collection is complete, the check box that is used to select the device is disabled. Therefore, you
cannot initiate any other tasks on the device until the collection is complete.
NOTE: If the registration is not complete, the collection is not automatically sent to Dell. However, you can go to the
Collections page, and then manually initiate the upload.
Starting the collection of system information from
multiple devices
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
You can use SupportAssist Enterprise to create and upload a collection bundle that contains the collected system information
from multiple devices.
NOTE: You can select up to 30 devices per multiple device collection.
NOTE: System information is collected only from devices that are not present in the Staging group.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select the devices from which you want to collect system information.
The Start Collection link is disabled when you select more than one device.
3. From the Collection Purpose list, select a reason for the collection.
The Start Collection link is enabled.
4. Click Start Collection.
Using SupportAssist Enterprise to collect and send system information
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