Users Guide

● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise
user groups and Granting elevated or administrative privileges to users.
About this task
When a support case is opened or updated for a device, SupportAssist Enterprise automatically collects system information from
that device, and uploads the information to Dell. If necessary, you can also manually start the collection of system information
from a device. For example, if an error occurs during the automatic collection and upload of system information, you must
resolve the underlying issue, and then manually start the collection and upload of system information. You may also be required
to manually start the collection and upload of system information, if requested by Technical Support.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select the local system or a remote device from which you want to collect system information.
The Start Collection link is enabled.
Figure 45. Starting a collection from a single device
3. Click Start collection.
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Using SupportAssist Enterprise to collect and send system information