Users Guide

Viewing collections
SupportAssist Enterprise collects system information from each device that you have added and sends the information securely
to Dell. Typically, the system information is collected as follows:
● Periodically — At regular intervals, depending on the predefined collection start date specified in the Preferences page.
● On case creation — When a support case is created for an issue that has been identified by SupportAssist Enterprise.
● Manual (on demand) — If requested by Technical Support, you can initiate the collection of system information from one or
more devices at any time.
NOTE: By default, SupportAssist Enterprise collects system information periodically and on case creation only after the
registration is completed. For more information on registration, see Registering SupportAssist Enterprise.
You can also use SupportAssist Enterprise to collect and send system information from multiple devices to Dell. For more
information on collecting system information from multiple devices, see Starting a multiple device collection.
The collected system information is saved on the server that hosts the application that runs the collection task. Collections
tasks that are run by SupportAssist Enterprise are saved on the server where SupportAssist Enterprise is installed. Collection
tasks that are run by a Remote Collector are saved on the server where the Remote Collector is set up. You can access
collections that are run by SupportAssist Enterprise from the Devices or Collections page. The system information available in
a collection is displayed in the Configuration Viewer that is available in SupportAssist Enterprise.
NOTE:
Collections that are performed by a Remote Collector cannot be viewed from SupportAssist Enterprise. For
information on viewing such collections, see Viewing collections for devices associated with a Remote Collector.
NOTE: You can only view the last 5 system information collections through the Configuration Viewer. System information
collections that are 30 days or older and collections that are older than the last 5 collections within the last 30 days are
automatically purged. The purge collections task runs automatically every day at 10 p.m. (time as on the server where
SupportAssist Enterprise is installed).
NOTE: The Configuration Viewer does not support viewing the system information collected from storage devices with
Fluid File System (FluidFS).
NOTE: For collections from devices that are running a non-English operating system, the Configuration Viewer may not
display certain attributes as expected.
Topics:
• Viewing a collection from the Devices page
• Viewing a collection from the Collections page
• Refining collections based on a date range
• Configuration Viewer
• Items reported in periodic collections from servers
• Downloading and viewing a multiple device collection
• Multiple device configuration viewer
Viewing a collection from the Devices page
About this task
The device overview pane lists the collections that have been performed on a specific device. You can select any collection that
you want to view from the collections list.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
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