Users Guide

Configuring collection settings
By default, when registration is complete, SupportAssist Enterprise automatically collects system information from all devices at
periodic intervals. SupportAssist Enterprise also collects system information automatically from a device when a support case is
created for an issue with the device. Depending on your preference, you can configure the following collection settings:
● Disable the automatic collection of system information from devices when a support case is created or updated. See
Enabling or disabling the automatic collection of system information on case creation.
● Disable the periodic collection of system information from all devices. See Enabling or disabling the periodic collection of
system information from all devices.
● Disable the collection of identity information from all devices. See Enabling or disabling the collection of identity information.
● Disable the collection of software information and the system log from all devices. See Enabling or disabling the collection of
software information and the system log.
● Enable or disable the automatic upload of collections. See Disabling the automatic upload of collections.
Topics:
• Prerequisites for collecting system information
• Enabling or disabling the automatic collection of system information on case creation
• Enabling or disabling the periodic collection of system information from all devices
• Enabling or disabling the collection of identity information
• Enabling or disabling the collection of software information and the system log
• Enabling or disabling the automatic upload of collections
Prerequisites for collecting system information
The following are the SupportAssist Enterprise prerequisites for collecting system information:
● The local system (server where SupportAssist Enterprise is installed) must have sufficient hard drive space to save the
collected system information. For information on the hard-drive space requirements, see Hardware requirements.
● For collecting system information from a remote devices, the remote devices must be reachable from the local system. If the
remote device is associated with a Remote Collector, the remote device must be reachable from the server where the
Remote Collector is set up.
● The local system and remote devices (devices you have added in SupportAssist Enterprise) must meet the network port
requirements. For information on the network port requirements, see Network requirements.
● If you have added a server in SupportAssist Enterprise by using the operating system IP address or host name (agent-based
monitoring):
○ The server must preferably have Dell OpenManage Server Administrator (OMSA) installed.
○ If the server is running a Windows operating system:
￭ The device credentials you have entered in SupportAssist Enterprise must have administrative privileges.
￭ The device credentials must have privileges required for Windows Management Instrumentation (WMI)
communication. For information on ensuring WMI communication, see the “Securing a Remote WMI Connection”
technical documentation at msdn.microsoft.com.
○ If the server is running a Linux operating system:
￭ The device credentials you have entered in SupportAssist Enterprise must have administrative privileges.
￭ If you have entered the credentials of a sudo user, the sudo user must be configured for SupportAssist Enterprise.
For information on configuring the sudo user, see Configuring sudo access for SupportAssist Enterprise (Linux).
￭ No resource (network share, drive, or ISO image) must be mounted on the /tmp folder.
￭ If OMSA is installed on the device, the latest version of OpenSSL must also be installed on the device. For more
information on OpenSSL, see the resolution for OpenSSL CCS injection vulnerability (CVE-2014-0224) available in the
support website of the operating system.
NOTE:
If the server you have added for agent-based monitoring does not have OMSA installed, periodic collections
from the device will not include storage and system details.
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