Users Guide

Figure 36. Network Connectivity Test page
NOTE: The network connectivity test does not verify the following:
● Ports used by SupportAssist Enterprise
● Internet connectivity of the server where the Remote Collector is set up
By default, SupportAssist Enterprise automatically tests connectivity to the dependent resources every day at 11 p.m. (time as
on the server where SupportAssist Enterprise is installed), and displays the result in the Status column. If there is an issue with
connectivity to a dependent resource, a status email is sent to your primary and secondary SupportAssist Enterprise contacts.
NOTE:
You can receive the connectivity status email only if you have configured the details of the SMTP server (email
server) utilized by your company in SupportAssist Enterprise. See Configuring the SMTP server settings.
You can also test SupportAssist Enterprise connectivity to the dependent resources at any time. The result of the test is
displayed in the Status column.
Viewing the connectivity status
Steps
In the SupportAssist Enterprise header area, point to the
user name link, and then click Network Connectivity Test.
The Status column displays the connectivity status to the dependent resources. If an Error status is displayed, click the
Error link to view a description of the problem and the possible resolution steps.
Performing the connectivity test
Steps
1. In the SupportAssist Enterprise header area, point to the
user name link, and then click Network Connectivity Test.
The Network Connectivity Test page is displayed.
2. Select the tests that you want to perform.
3. Click Test Connectivity.
The Status column displays the result of the connectivity test. If an Error status is displayed, click the Error link to
view a description of the problem and the possible resolution steps.
Related references
Network Connectivity Test on page 200
102
Maintaining SupportAssist Enterprise capability