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Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x
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Table Of Contents
The Status column on the Devices page displays the status of the SNMP configuration.
Related references
Support for automatically configuring SNMP settings on page 143
Viewing and updating the contact information
You can update the primary contact details and also provide secondary contact information. If the primary contact is unavailable,
Dell will contact your company through the secondary contact. If both the primary and secondary contacts are configured with
valid email addresses, both receive SupportAssist Enterprise emails.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 132 and Granting elevated or administrative privileges to users on page 134.
Steps
1. Point to Settings and click Contact Information.
The Contact Information page is displayed.
2. Select the type of contact:
● Primary
● Secondary
3. In the contact details section:
a. Type or edit the first name, last name, phone number, alternate phone number, and email address.
b. Select the preferred contact method.
c. Select the preferred contact hours.
d. Select the time zone.
4. In the Parts dispatch (Optional) section:
a. Type or edit the shipping address and city.
b. Select the country.
c. Type or edit the state/province/region and zip/postal code.
d. For Brazil only: Type the CNPJ and IE numbers.
5. Click Apply.
Configuring proxy server settings
If the server where SupportAssist Enterprise is installed connects to the Internet through a proxy server, you must ensure that
the proxy settings are configured in SupportAssist Enterprise. You must also ensure that the proxy server settings are updated
in SupportAssist Enterprise, whenever the settings of the proxy server are changed.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
Steps
1. Point to Settings and click Proxy Settings.
The Proxy Settings page is displayed.
2. Select Use proxy server.
NOTE: SupportAssist Enterprise supports Windows NT LAN Manager (NTLM) and basic proxy authentication protocols.
3. Type the host name or IP address, and port number of the proxy server in the appropriate fields.
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Maintaining SupportAssist Enterprise capability