Users Guide

访问 SupportAssist Enterprise 应用程序日志.......................................................................................................... 132
事件风暴处理....................................................................................................................................................................132
访问上下文相关帮助....................................................................................................................................................... 132
查看 SupportAssist Enterprise 产品信息................................................................................................................... 132
卸载 SupportAssist Enterprise..................................................................................................................................... 133
卸载 SupportAssist Enterprise (Windows).......................................................................................................... 133
卸载 SupportAssist Enterprise (Linux)................................................................................................................. 133
在无提示模式下卸载 SupportAssist Enterprise (Linux)................................................................................... 134
识别 Dell PowerEdge 服务器的代系........................................................................................................................... 134
Chapter 17: 故障排除...................................................................................................................136
安装 SupportAssist Enterprise .................................................................................................................................... 136
SupportAssist Enterprise 注册......................................................................................................................................137
打开 SupportAssist Enterprise 用户界面................................................................................................................... 137
登录 SupportAssist Enterprise .................................................................................................................................... 137
无法添加设备....................................................................................................................................................................138
无法添加适配器............................................................................................................................................................... 139
无法添加 Remote Collector.......................................................................................................................................... 140
断开连接............................................................................................................................................................................ 140
导入多个设备....................................................................................................................................................................140
未安装 OMSA................................................................................................................................................................... 140
未配置 SNMP.................................................................................................................................................................... 141
有新版本的 OMSA 可用..................................................................................................................................................141
无法配置 SNMP................................................................................................................................................................141
无法验证 SNMP 配置...................................................................................................................................................... 141
无法安装 OMSA................................................................................................................................................................141
无法验证 OMSA 版本..................................................................................................................................................... 142
不支持 OMSA................................................................................................................................................................... 142
无法访问设备....................................................................................................................................................................142
无法收集系统信息........................................................................................................................................................... 143
没有足够的存储空间来收集系统信息.........................................................................................................................145
无法导出集合....................................................................................................................................................................145
无法发送系统信息........................................................................................................................................................... 145
身份验证失败....................................................................................................................................................................145
清除系统事件日志失败...................................................................................................................................................146
通过使用 iDRAC 清除系统事件日志......................................................................................................................147
通过使用 OMSA 清除系统事件日志......................................................................................................................147
维护模式.............................................................................................................................................................................147
自动更新.............................................................................................................................................................................147
无法编辑设备凭据........................................................................................................................................................... 148
自动创建案例....................................................................................................................................................................149
计划任务............................................................................................................................................................................ 149
SupportAssist Enterprise 服务..................................................................................................................................... 149
确认 SupportAssist Enterprise 服务 (Windows) 的状态..................................................................................150
确认 SupportAssist Enterprise 服务 (Linux) 的状态......................................................................................... 150
其他服务............................................................................................................................................................................ 150
安全性................................................................................................................................................................................. 151
Chapter 18: SupportAssist Enterprise 用户界面.......................................................................... 152
Contents
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