Users Guide

Remote Collector............................................................................................................................................................... 71
关于设置 Remote Collector 的最低要求.................................................................................................................71
设置 Remote Collector............................................................................................................................................... 73
查看与 Remote Collector 关联的设备的收集....................................................................................................... 75
查看 Remote Collector 概述窗格.............................................................................................................................75
查看与 Remote Collector 关联的设备.................................................................................................................... 76
编辑 Remote Collector............................................................................................................................................... 76
删除 Remote Collector............................................................................................................................................... 77
Chapter 7: 管理设备凭据............................................................................................................... 78
编辑设备凭据......................................................................................................................................................................78
帐户凭据.............................................................................................................................................................................. 79
添加帐户凭据................................................................................................................................................................79
编辑帐户凭据................................................................................................................................................................ 81
删除帐户凭据 .............................................................................................................................................................. 82
凭据配置文件..................................................................................................................................................................... 82
创建凭据配置文件 ......................................................................................................................................................83
分配凭据配置文件....................................................................................................................................................... 84
编辑凭据配置文件....................................................................................................................................................... 84
删除凭据配置文件 ......................................................................................................................................................85
Chapter 8: 维护 SupportAssist Enterprise 功能............................................................................ 87
启用或禁用设备监测.........................................................................................................................................................87
使用 SupportAssist Enterprise 安装或升级 OMSA...................................................................................................88
使用 SupportAssist Enterprise 配置 SNMP 设置...................................................................................................... 89
查看和更新联系信息........................................................................................................................................................ 90
配置代理服务器设置......................................................................................................................................................... 91
连接测试.............................................................................................................................................................................. 92
查看连接状态............................................................................................................................................................... 92
执行连接测试............................................................................................................................................................... 93
测试案例创建功能.............................................................................................................................................................93
清除系统事件日志 (SEL).................................................................................................................................................93
自动更新.............................................................................................................................................................................. 94
启用或禁用自动更新.................................................................................................................................................. 95
删除设备..............................................................................................................................................................................95
选择接收或不接收 ProSupport Plus 建议报告电子邮件......................................................................................... 96
Chapter 9: 配置电子邮件通知........................................................................................................ 98
配置电子邮件通知设置.................................................................................................................................................... 98
配置 SMTP 服务器设置...................................................................................................................................................99
电子邮件通知类型.............................................................................................................................................................99
Chapter 10: 配置收集设置............................................................................................................ 101
收集系统信息的前提条件............................................................................................................................................... 101
创建案例时启用或禁用系统信息的自动收集............................................................................................................102
启用或禁用从所有设备定期收集系统信息................................................................................................................ 102
启用或禁用标识信息的收集..........................................................................................................................................102
启用或禁用软件信息和系统日志收集.........................................................................................................................103
启用或禁用自动上载收集.............................................................................................................................................. 104
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