Support Matrix

Table 8. Hypervisors (continued)
Model Remote monitoring
and case creation
Automatic
collection of system
information
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
ESXi 5.5 Yes* Yes — —
ESXi 5.5 U1 Yes* Yes — —
ESXi 5.5 U2 Yes* Yes — —
ESXi 5.5 U3 Yes* Yes — —
ESXi 6.0 Yes* Yes — —
ESXi 6.0 U1 Yes* Yes — —
ESXi 6.0 U3 Yes* Yes — —
ESXi 6.5 Yes* Yes — —
ESXi 6.5 U1 Yes* Yes — —
Citrix XenServer 6.0 No Yes — —
Citrix XenServer 6.2 Yes* Yes — —
Citrix XenServer 6.5 Yes* Yes — —
Citrix XenServer 7.0 No Yes — —
Citrix XenServer 7.2 Yes* Yes — —
Microsoft Server 2008 SP2
Hyper-V
Yes Yes — —
Microsoft Server 2008 R2 SP1
Hyper-V
Yes Yes — —
Microsoft Server 2008 R2
Hyper-V
Yes Yes — —
Microsoft Server 2012 Hyper-
V
Yes Yes — —
Microsoft Server 2012 R2
Hyper-V
Yes Yes — —
Microsoft Server 2016 Hyper-
V
Yes Yes — —
Windows Storage Server 2008
SP2
Yes Yes — —
* Remote monitoring and case creation are supported only if OMSA is installed and the SNMP settings are configured on the
hypervisor. SupportAssist Enterprise does not support the installation of OMSA and configuration of SNMP settings on the
hypervisor. Therefore, you must manually download and install the supported version of OMSA and configure the SNMP settings
on the hypervisor.
Table 9. Supported protocols and ports for hypervisors
Model Collection protocol Ports used
ESX 4.0 SSH and VMware SDK 22 and 443
ESXi 4.0 SSH and VMware SDK 22 and 443
ESXi 4.0 U3 SSH and VMware SDK 22 and 443
ESXi 4.1 SSH and VMware SDK 22 and 443
ESX 4.1 U3 SSH and VMware SDK 22 and 443
ESXi 4.1 U3 SSH and VMware SDK 22 and 443
Overview 9