Support Matrix

Table 43. Video tutorials

Video title How to access the videos

SupportAssist Enterprise: Installing and Registering

(Windows)

Visit the Dell TechCenter channel on YouTube, and click

Playlist. On the playlist, click SupportAssist Enterprise.

SupportAssist Enterprise: Installing and Registering (Linux)

SupportAssist Enterprise: Checking for Cases

SupportAssist Enterprise: Importing Multiple Devices

SupportAssist Enterprise: Revalidating a Device

SupportAssist Enterprise: Testing Case Creation

SupportAssist Enterprise: Monitoring the Local System

SupportAssist Enterprise: Adding Devices

SupportAssist Enterprise: Case Management

SupportAssist Enterprise: Managing Device Groups

SupportAssist Enterprise: Testing Network Connectivity

SupportAssist Enterprise: Viewing Collections

SupportAssist Enterprise: Collecting System Information

SupportAssist Enterprise: Uploading Collections from a

Disconnected Site

SupportAssist Enterprise: Setting up OpenManage Essentials

adapter

SupportAssist Enterprise: Setting up System Center

Operations Manager adapter

SupportAssist Enterprise: Setting up Remote Collector

SupportAssist Enterprise: Creating Account Credentials

SupportAssist Enterprise: Creating Credential Profiles

SupportAssist community

You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information on the Dell SupportAssist

Enterprise community forum at Dell.com/SupportAssistGroup.

Contacting Dell

NOTE:

If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing

slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and

some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Go to Dell.com/support.

2. Select your support category.

3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.

4. Select the appropriate service or support link based on your need.

Overview