Support Matrix

Table 40. Network port requirements on remote devices (continued)
Device Type Port Usage
PowerVault 2463 To collect system information
Compellent 443 To collect system information
Fluid File System
(FluidFS)
22 and 44421 To collect system information
Networking 22 To collect system information
Chassis 22 For adding the device and to collect system information
Software 22 For adding a device running HIT Kit for VMware and to collect system information
443 For adding a device running VMware vCenter and to collect system information
135 For adding a device running SCVMM and to collect system information
135 For adding a device running SAN HQ and to collect system information
Solution 443 For adding a Web-Scale Converged Appliance and to collect system information
SupportAssist Enterprise capabilities available with
Dell service contracts
The following table provides a comparison of the SupportAssist Enterprise capabilities available with the ProSupport,
ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contracts.
NOTE:
Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise for your Dell
devices. For information on registering SupportAssist Enterprise, see "Registering SupportAssist Enterprise" in the
SupportAssist Enterprise Version 1.1 User's Guide at Dell.com/ServiceabilityTools.
Table 41. SupportAssist Enterprise capabilities and Dell service contracts
SupportAssist
Enterprise capability
Description Basic
Hardware
ProSupport ProSupport
Plus,
ProSupport
Flex for Data
Center, or
ProSupport
One for Data
Center
Proactive detection of
hardware failures
SupportAssist Enterprise receives alerts for
hardware events that occur in monitored
devices and proactively determines if the
alerts indicate a hardware failure.
Predictive detection of
hardware failures*
Intelligent analysis of data collected from a
monitored device is used to predict hardware
failures that may occur in future.
Automated data
collection
Data required for troubleshooting a hardware
failure is automatically collected from the
monitored device and sent securely to Dell.
Automated support
case creation
When a hardware failure is detected either
proactively or predictively, a Service Request
is automatically created with Dell Technical
Support.
Automated email
notification
An email notification about the support case
or issue is automatically sent to your
company’s primary and secondary
SupportAssist Enterprise contacts.
32 Overview