Support Matrix

Minimum requirements for setting up a Remote
Collector
The following sections describe the minimum hardware and networking requirements for setting up a Remote Collector in
SupportAssist Enterprise.
Hardware requirements
The following table provides a summary of the minimum hardware requirements on the server where the Remote Collector is set
up.
Table 37. Hardware requirements
Requirement Processor Installed memory (RAM) Hard drive (free space)
For collection of system
information from a single
device
1 core 4 GB 1 GB
For collection of system
information from up to 20
devices
2 cores 4 GB 4 GB
For collection of system
information from up to 100
devices
4 cores 8 GB 12 GB
For collection of system
information from up to 300
devices
4 cores 8 GB 32 GB
For collection of system
information from up to 1000
devices
8 cores 8 GB 60 GB
For collection of system
information from up to 3500
devices
8 cores 16 GB 90 GB
Network requirements
The following are the network requirements of the server where the Remote Collector is set up.
● Internet connection — standard 1 GbE network or faster.
● The server where the Remote Collector is set up must be able to communicate with the SupportAssist server hosted by Dell
over HTTPS protocol.
● The Remote Collector must be able to connect to the following destinations:
○ https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is
uploaded.
○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files
greater than 10 MB in size are uploaded.
The following table lists the network bandwidth requirements for collecting system information from devices.
Table 38. Network bandwidth requirements
Requirement Minimum LAN bandwidth* Minimum WAN bandwidth**
For collection of system
information from a single device
10 Mbps 5 Mbps
For collection of system
information from up to 20 devices
0.5 Gbps 10 Mbps
30 Overview