Support Matrix

Overview

SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking

devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a

hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you

an email notification. The system information required for troubleshooting the issue is automatically collected by SupportAssist

Enterprise and sent securely to Technical Support. The collected system information helps Technical Support to provide you an

enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response

from Technical Support to help you resolve the issue.

Additionally, SupportAssist Enterprise can monitor hardware issues that may occur on devices that you are managing by using

OpenManage Essentials or Microsoft System Center Operations Manager.

NOTE: SupportAssist Enterprise can monitor hardware issues that occur in Dell server and Dell networking devices. For

certain Dell storage devices, monitoring of hardware issues is supported when the devices are inventoried in SupportAssist

Enterprise by using the OpenManage Essentials adapter.

NOTE: SupportAssist Enterprise capabilities available for a device vary depending on the Dell service entitlement of the

device. The primary capabilities of SupportAssist Enterprise are available only for devices with an active ProSupport,

ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service entitlement. For a summary

of the SupportAssist Enterprise capabilities and the Dell service entitlements, see SupportAssist Enterprise capabilities

available with Dell service entitlements.

This document provides information about the supported devices and minimum requirements for installing and using

SupportAssist Enterprise.

Topics:

• Supported servers

• Supported hypervisors

• Supported storage devices

• Supported networking devices

• Supported chassis

• Supported Management and Monitoring Software

• Support for OEM devices

• OMSA version recommended for SupportAssist Enterprise

• Supported operating systems on remote servers

• Minimum requirements for installing and using SupportAssist Enterprise

• Minimum requirements for setting up a Remote Collector

• SupportAssist Enterprise capabilities available with Dell service contracts

• Related documents and resources

Supported servers

Supported PowerEdge servers

NOTE:

Remote monitoring and case creation on 9th to 11th generation of PowerEdge servers requires OpenManage Server

Administrator (OMSA) to be installed and running on the server.

Overview 3