Support Matrix

NOTE: To open SupportAssist Enterprise by using Internet Explorer:
● In the Security tab, enable Active Scripting.
● In the Advanced tab, enable Play animations in web pages.
Network requirements
The following are the network requirements on the local system (the server where SupportAssist Enterprise is installed) and
remote devices.
● Internet connection — standard 1 GbE network or faster.
● The local system must be able to communicate with the SupportAssist server hosted by Dell over HTTPS protocol.
● The local system must be able to connect to the following destinations:
○ https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server hosted by Dell.
○ https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is
uploaded.
○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files
greater than 10 MB in size are uploaded.
○ https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and receiving new
SupportAssist Enterprise release information, policy files, and product support files.
The following table lists the network bandwidth requirements for monitoring and collecting system information from devices.
Table 34. Network bandwidth requirements
Requirement LAN bandwidth* WAN bandwidth**
For collection of system
information from a single device
10 Mbps 5 Mbps
For monitoring and collection of
system information from up to 20
devices
0.5 Gbps 10 Mbps
For monitoring and collection of
system information from up to 100
devices
0.5 Gpbs 10 Mbps
For monitoring and collection of
system information from up to 300
devices
0.5 Gpbs 10 Mbps
For monitoring and collection of
system information from up to
1000 devices
1 Gpbs 20 Mbps
For monitoring and collection of
system information from up to
3500 devices
1 Gpbs 20 Mbps
* Network bandwidth required for monitoring and collecting system information from devices within a single site.
** Network bandwidth required for monitoring and collecting system information from devices that are distributed across
multiple sites.
The following table lists the ports that must be open on the local system.
Table 35. Network port requirements on the local system
Port Direction Usage
22 Out For adding the local system running a Linux operating system and for collecting system
information
25 Out For SMTP communication (required for SupportAssist Enterprise to send certain email
notifications through the SMTP server utilized by your company)
28 Overview