Support Matrix

Software requirements
You can install SupportAssist Enterprise on a supported Windows or Linux operating system. After installing SupportAssist
Enterprise, you can view the SupportAssist Enterprise user interface by using a web browser. The following section provides
information about the operating system requirements for installing and using SupportAssist Enterprise.
Operating system requirements
The following sections provide the list of Windows and Linux operating systems that support the installation of SupportAssist
Enterprise.
Windows operating systems
NOTE: SupportAssist Enterprise can be installed only on 64-bit operating systems.
● Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
● Windows Server 2012 R2 Standard and Datacenter
● Windows Server 2012 Standard, Essentials, and Datacenter
● Windows Server 2016 Standard, Essentials, and Datacenter
● Small Business Server 2008 Essentials and Standard
● Small Business Server 2011 Essentials and Standard
NOTE:
In Windows Server 2016, ensure that you select Internet Explorer as the default browser for opening SupportAssist
Enterprise.
NOTE: SupportAssist Enterprise can also be installed on a Microsoft Windows domain controller.
NOTE: Installation of SupportAssist Enterprise is not supported on Server Core and Windows Server 2016 Nano Server.
Linux operating systems
● Red Hat Enterprise Linux 7.x
● Red Hat Enterprise Linux 6.x
● Red Hat Enterprise Linux 5.x
● CentOS 7.x
● CentOS 6.x
● Novell SUSE Linux Enterprise Server 12 SP1
● SUSE Linux Enterprise Server 12
● SUSE Linux Enterprise Server 11 SP4
● SUSE Linux Enterprise Server 10 SP4
● Oracle Linux 7.x
● Oracle Linux 6.x
NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.
Web browser requirements
To view the SupportAssist Enterprise user interface, one of the following web browsers is required:
● Internet Explorer 10 or later
● Mozilla Firefox 31 or later
● Google Chrome 59
NOTE: SupportAssist Enterprise is not supported on Microsoft Edge web browser.
NOTE: On Linux operating systems, SupportAssist Enterprise can also be viewed using the native web browser version.
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